We are looking for a highly motivated and organized Sales Telecaller to join our sales team. The ideal candidate will be responsible for driving sales initiatives, maintaining case status, handling DSA/ Customer queries, and ensuring smooth execution of sales processes. You will also play a vital role in managing contest launches, handling escalations, and collaborating with the team on new launch programs.
Key Responsibilities
1.
Contest Launch Outbound Communication
o Effectively communicate contest launches to DSAs / Channer partners .
o Provide detailed information regarding contest rules, timelines, and participation processes.
2.
Cases Status
Discussions & Closure TATs:
o Track and update the status of cases in the funnel.
o Engage with DSAs to discuss and expedite case closures while ensuring adherence to TAT (Turnaround Time) standards.
- Escalations & Grievances:
o Handle DSA escalations, ensuring timely resolution o Address grievances professionally, ensuring that issues are resolved to satisfactory Levels while adhering to company policies.
4.
Payout
Calculations & Invoice Collations:
o Communication on the Target Achievements Payout Calculations o Ensure that invoices are collected and processed accurately, meeting required deadlines.
o Ensure timely collection of post-disbursement documents and resolve any outstanding OTC issues.
o Collaborate with the relevant teams to resolve any PDD-related challenges.
6.
New Launch
Programs / Cross-Sell:
o Promote new products or services by educating DSAs about the advantages of cross-selling.
o Actively contribute to the success of new launch programs by engaging with potential leads and clients.
- Follow-Up & Conversion:
o Ensure consistent follow-up with leads to convert them into sales opportunities.
o Engage with leads and customers effectively to drive sales and conversions.
8.
Collaboration with Sales Team
o Work closely with the sales team to share feedback, updates, and market insights.
o Ensure seamless collaboration to drive sales performance and meet team objectives.
9.
Achieve DSA Activation Targets
o Meet or exceed individual DSA activation targets and contribute to the overall sales goals of the organization.
o Report sales performance and customer interactions to the team leader or manager.
10.
Relationship Management
o Maintain and nurture customer relationships to foster loyalty and repeat business.
Key Skills &
Qualifications
- Experience: Previous experience in telecalling, sales, or customer service is a plus but not required.
- Communication Skills: Excellent verbal and written communication skills.
- Customer Service: Strong focus on customer satisfaction and problem resolution.
- Sales Orientation: Ability to meet and exceed sales targets.
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
- Tech-Savvy: Comfortable with using CRM systems, MS Office, and other sales tools.
- Problem-Solving: Ability to manage and resolve customer grievances efficiently.
Desired Attributes
- Positive attitude with a proactive approach to sales.
- Goal-oriented and focused on achieving targets.
- Ability to remain calm under pressure and handle objections effectively.
- Strong negotiation and interpersonal skills.
Qualifications
- High School diploma; further education in sales, marketing, or related fields
Key Responsibilities:
📌 Tele Sales (Bengaluru)
🏢 Protium
📍 Bengaluru
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