We are seeking a confident and qualified Telecaller to support our law firm by handling client communications, lead follow-ups, and appointment scheduling. The role involves interacting with prospective and existing clients, explaining legal services at a basic level, and coordinating with advocates and internal teams.
Key Responsibilities
- Make outbound and receive inbound calls from prospective and existing clients
- Explain the firm’s legal services clearly and professionally (without providing legal advice)
- Follow up on legal inquiries, leads, and case status updates.
- Maintain accurate call records and client details in CRM or registers
- Collect basic information and documents from clients as required
- Handle client queries politely and escalate complex matters to legal staff
- Ensure confidentiality and professionalism in all communications