- Outbound Calling: Reach out to prospective or existing clients from lead lists to pitch products, services, or special offers. [1, 2]
- Inbound Support: Answer incoming calls from customers seeking information, billing help, technical assistance, or complaint resolution. [1, 2]
- Lead Qualification: Assess customer interest, qualify prospects, and transfer high-value leads to senior sales teams or schedule follow-up appointments. [1, 2, 3]
- CRM & Data Entry: Record interaction details, update customer profiles, and track call outcomes using Customer Relationship Management (CRM)