Company Description Sagenext Infotech LLC, headquartered in Augusta, GA, delivers secure cloud hosting solutions for CPAs, accountants, tax professionals, and small businesses worldwide. The company specializes in QuickBooks Hosting and also supports Sage applications, leading tax software, virtual desktops, and other key SMB tools, all with enterprise-grade security and 99.99% uptime.

Built on Citrix and Azure, Sagenext provides seamless remote access, fast performance, and strong compliance support for contemporary accounting and tax workflows. Clients benefit from 24/7 technical support, personalized onboarding, and flexible hosting plans, and the company has been recognized with awards such as Rising Star 2019 and Premium Utility 2019. Thousands of professionals trust Sagenext as a reliable partner for secure, responsive cloud hosting and digital transformation.

Role Description This is a full-time, on-site Technical Support Engineer role based in Gorakhpur.

The Technical Support

Engineer will handle incoming support requests, diagnose technical issues related to cloud-hosted applications and virtual desktops, and provide timely resolutions in coordination with other technical teams.

Responsibilities include monitoring system performance, guiding users through configuration and connectivity problems,



documenting incidents and solutions, and escalating complex issues when needed. The role involves communicating clearly with customers, following established support procedures, contributing to knowledge base articles, and helping improve support processes.

Qualifications

- Candidates should possess strong Technical Support and Troubleshooting skills to resolve issues in hosted application and cloud environments.
- Candidates should possess solid Analytical Skills to diagnose root causes, interpret logs, and apply structured problem-solving techniques.
- Candidates should possess Customer Support and Customer Service skills to communicate clearly, manage expectations, and maintain a professional, helpful demeanor.
- Familiarity with Windows environments, remote desktop technologies, and basic networking (DNS, VPN, firewalls) is beneficial.
- Relevant experience supporting SaaS, cloud hosting, or accounting/tax software is a plus.
- Strong written and verbal communication skills and the ability to work collaboratively with cross-functional teams are required.
- A diploma or degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred.

📌 Technical Support Engineer (Gorakhpur)
🏢 Sagenext Infotech
📍 Gorakhpur