- Handle inbound calls and provide technical assistance to US-based customers.
- Assist with Wi-Fi connectivity, SIM-related issues, mobile network problems, and other telecom-related concerns.
- Troubleshoot issues related to laptops, printers, and other electronic devices.
- Guide customers through step-by-step troubleshooting procedures.
- Ensure effective communication, customer satisfaction, and timely query resolution.
- Escalate complex technical issues to the relevant team when necessary.