- Target Achievement: Ensure the team meets daily, weekly, and monthly sales targets.

- Team Management: Allocate leads, assign targets, monitor individual performance, and manage workloads.

- Sales Monitoring: Track calls made, leads generated, follow-ups, conversion rates, and revenue.

- Coaching & Training: Train agents on product knowledge, pitching, objection handling, negotiation, and closing techniques.

- Lead Management: Ensure timely follow-ups and proper lead tracking in CRM.

- Quality Assurance: Monitor sales calls and ensure accurate product information is shared with customers.

- Performance Improvement: Identify low-performing agents and implement improvement plans.

- Reporting: Prepare daily sales reports, conversion reports, and target-versus-achievement reports.

- Coordination: Work with operations, quality, marketing, and management teams.

- Customer Experience: Ensure ethical selling practices and customer satisfaction.

- Retention Targets: Achieve monthly retention targets and reduce customer cancellations.

- Churn Management: Identify customers intending to cancel, discontinue, or switch services.

- Collection Targets: Ensure achievement of daily, weekly, and monthly collection targets.

- Account Allocation: Distribute overdue accounts among agents based on priority, ageing, and outstanding amounts.

- Payment Follow-ups: Monitor calls, payment commitments, follow-up schedules, and pending dues.

- Promise-to-Pay (PTP) Monitoring: Track customer payment commitments and ensure timely follow-ups.

- Overdue Management: Prioritize accounts based on ageing buckets, delinquency, and recovery potential.

- Team Training:



Coach agents on negotiation, objection handling, payment reminders, and dispute resolution.

- Call Quality: Monitor calls for professionalism, accuracy, policy compliance, and appropriate customer communication.

- Escalation Handling: Resolve disputes, payment-related queries, and difficult customer cases.

- Performance Analysis: Identify missed commitments, low recovery rates, and underperforming agents.

- Reporting: Maintain collection reports, recovery reports, PTP reports, and daily productivity dashboards.

- Compliance: Ensure respectful communication, confidentiality, accurate records, and adherence to applicable collection regulations and company policies.

- Escalation Handling: Handle difficult customer cases and provide suitable resolutions.

- Save Strategies: Guide agents on objection handling, negotiation, and appropriate retention offers.

- Team Coaching: Train agents in active listening, empathy, relationship management, and customer engagement.

- Call Monitoring: Review retention calls to ensure agents follow the correct process and offer suitable solutions.

- Customer Feedback: Analyze reasons for cancellation and identify recurring customer concerns.

- Offer Management: Ensure retention offers, discounts, and advantages are within approved guidelines.

- Performance Tracking: Monitor save rates, cancellation rates, customer satisfaction, and repeat complaints.

- Cross-Functional Coordination: Work with customer service, billing, technical support, and other departments to resolve issues.

Pay: ₹13,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Team Leader - SALES/RETENTION/ COLLECTION (Sahibzada Ajit Singh Nagar)
🏢 Kaveri Services
📍 Sahibzada Ajit Singh Nagar