Sky Service Distribution - Team Leader_Sky Channel-Contact Centre Inbound_Karnataka - Responsible for leading the inbound contact centre team for Sky Service Distribution.
- Oversee daily operations ensuring productive handling of customer queries and service requests.
- Manage team performance, motivate members, and ensure adherence to quality standards.
- Coordinate with different stakeholders to maintain smooth service delivery.
- Handle escalations and provide solutions to complex customer issues.
- Ensure compliance with company policies and customer service protocols.
- Drive team towards achieving service level agreements and key performance indicators.
- Facilitate training and development initiatives for team members to enhance skills and productivity.
📌 Team Leader - Contact Centre Inbound (Hosur)
🏢 Kotak Securities
📍 Hosur
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