Hiring | Team Leader - Customer Service Operations- International Process | Pune

Looking for a energetic Team Leader - International Process BPO to drive operational excellence and lead high-performing customer service teams.

✅ Lead and coach frontline associates

✅ Drive SLA, productivity, quality & customer satisfaction targets

✅ Manage escalations and stakeholder communications

✅ Analyze performance trends and implement process improvements

✅ Foster employee engagement and team development

✅ Ensure compliance, governance, and operational excellence

Key Skills: Leadership | People Management | Stakeholder Management | Customer Experience | Analytics & Reporting | Problem Solving | Excel & PowerPoint

Experience: 2-5 years in Operations, Customer Service,



or Contact Center environments, with prior team handling experience preferred.

? Location: Pune- Hinjewadi phase 3

Note- Please apply only if you have minimum 2 years' experience as a Team Lead in BPO International Process

If you are passionate about developing teams, delivering results, and creating exceptional customer experiences, we'd love to connect.

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📌 Team Lead- International Process- BPO (Maharashtra)
🏢 Tech Mahindra
📍 Maharashtra