Job highlights

- ITIL Foundation certification is highly desirable,Additional IT certifications (e-g .,CompTIA Network+,Security+) are a plus,Please note that this position requires working in Shifts
- al and problem-solving skills,Experience with ticketing systems,preferablyJira,.
- Overall 5-8 yearsexperience required

This Positions Will Be Responsible For Lead and supervise a team of System Engineers consisting of 5 members in their daily tasks, ensuring efficient and effective monitoring and incident response, Manage shift schedules and coverage to ensure 24x7 support for LIXIL's IT systems, Oversee the monitoring of system alarms from all IT devices, ensuring timely identification and response to critical issues, Guide and mentor System Engineers in following documented processes and procedures for resolving common IT issues, Handle escalations from System Engineers for complex or unresolved issues, providing technical guidance and expertise, Collaborate with Tier 2 and Tier 3 support teams to ensure seamless escalation and resolution of critical incidents, Monitor team performance against SLAs and other performance metrics, identifying areas for improvement and implementing corrective actions, Provide regular training and development opportunities to the team, ensuring their skills and knowledge remain up to date, Contribute to the development and improvement of operational processes and procedures, promoting efficiency and effectiveness within the team





Prepare and present regular reports on team performance, incident trends, and other relevant metrics to management, Participate in the recruitment and onboarding of new System Engineers, ensuring they are well-equipped to succeed in their roles, Maintain a positive and collaborative team workplace, fostering open communication and knowledge sharing, Qualifications

Bachelors Degree in information technology, Computer Science, or a related field, Minimum of 2 years of experience leading and managing a team in a technical support environment, Proven experience in a 24x7 IT operations environment, preferably in a large enterprise setting, Strong understanding of ITIL framework and its practical application in incident management, Deep knowledge of IT infrastructure components, including servers, networks, databases, and applications, Excellent communication, interpersonal, and leadership skills, Ability to work under pressure and manage multiple priorities effectively, Strong analytic al and problem-solving skills, Experience with ticketing systems, preferablyJira,

Overall 5-8 yearsexperience required

2 years as Supervisor

ITIL Foundation certification is highly desirable, Additional IT certifications (e-g

, CompTIA Network+, Security+) are a plus, Please note that this position requires working in Shifts

Role may require flexibility, including working different hours, weekends, or holidays, to provide global support coverage

📌 Team Lead Global IT Operations Center (Gurugram)
🏢 LIXIL
📍 Gurugram