- Full Time
- Escalate complex or unresolved issues to Tier 2 or Tier 3 support as needed
- Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users
- Experience in a customer service or technical support role
IMEA (India, Middle East, Africa)
India
LIXIL INDIA PVT LTD
Employee Assignment
Not remote
Full Time
2 June 2025
Lixil India is Hiring for System Engineers Global IT Operations Center at Gurgaon Location
This Position Will Be Responsible For
Continuously monitor system alarms from all kinds of IT devices in LIXIL
Respond to critical and major system alarms on a 24x7 basis
Follow documented processes and procedures to resolve common issues related to software, hardware, and networks
Escalate complex or unresolved issues to Tier 2 or Tier 3 support as needed
Maintain accurate and detailed records of user interactions and troubleshooting steps in the ticketing system
Provide monitoring and KPI reports regularly and upon request
Ensure adherence to SLAs (Service Level Agreements) and other performance metrics
Participate in training and development to stay updated on new technologies and procedures
Collaborate with other Digital team members to ensure seamless support operations
Set up and maintain alarm monitoring tools and KPI dashboard under the supervision of senior engineers
Handle and solve IT simple incidents by referring SOPs or KEDB (Know Error Database)
Handle and solve IT easy tasks by referring SOPs or KEDB (Know Error Database)
Qualifications
High school diploma or equivalent; a degree in Information Technology or a related field is a plus
Experience in a customer service or technical support role
Excellent communication skills, ability to explain technical concepts to non-technical users
Strong problem-solving skills and the ability to follow documented procedures
Basic understanding of computer systems, networks,
Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
📌 Systems Engineer Global IT Operations Center (Gurugram)
🏢 LIXIL
📍 Gurugram
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