IMEA (India, Middle East, Africa)

India

LIXIL INDIA PVT LTD

Employee Assignment

Not remote

Full Time

2 June 2025

Systems Engineer

Responsibilities

Continuously monitor system alarms from all kinds of IT Services such as Network, Server, Cloud etc in LIXIL

Respond to critical and major system alarms on a 24x7 basis

Follow documented processes and procedures to resolve common issues related to software, hardware, and networks

Escalate complex or unresolved issues to Tier 2 or Tier 3 support as needed

Maintain accurate and detailed records of user interactions and troubleshooting steps in the ticketing system

Provide monitoring and KPI reports regularly and upon request

Ensure adherence to SLAs (Service Level Agreements) and other performance metrics

Participate in training and development to stay updated on current technologies and procedures

Collaborate with other Digital team members to ensure seamless support operations

Set up and maintain alarm monitoring tools and KPI dashboard under the supervision of senior engineers

Handle and solve IT incidents related to IT Services such as Network, Server, Cloud etc by referring SOPs or KEDB (Know Error Database)

Handle and solve IT tasks related to IT Services such as Network, Server,



Cloud etc by referring SOPs or KEDB (Know Error Database)

Graduation or equivalent; a degree in Information Technology or a related field is a plus

Requirements

Graduation or equivalent; a degree in Information Technology or a related field is a plus

Shift working required and mandatory; 6 days a week on a rotational basis

Role may require flexibility, including working different hours, weekends, or holidays, to provide global support coverage

Experience in customer service or technical support role

Excellent communication skills, ability to explain technical concepts to non-technical users

Strong problem-solving skills and the ability to follow documented procedures

Basic understanding of computer systems, networks, and software applications

Ability to manage multiple tasks simultaneously

Familiarity with ticketing systems, preferably Jira, is an advantage

Willingness to work some shifts and weekends if necessary

Nice to have specialty is any of the languages (Japanese, German, Spanish and Chinese)

Qualifications

Experience in a multi-tiered support environment

IT certifications (e-g

CompTIA A+, ITIL Foundation) are a plus

Minimum 13 years of Working experience / Freshers also

📌 Systems Engineer Global IT Operations Center (Gurugram)
🏢 LIXIL
📍 Gurugram