Role & responsibilities

- Serve as the first point of contact for end-users seeking technical support via phone, email, or ticketing system.

- Install, configure, and troubleshoot hardware and software on desktops, laptops, and peripherals.

- Maintain and manage user accounts through Active Directory, Office 365, and other platforms.

- Provide remote and in-person technical support for Windows and Mac operating systems.

- Monitor and manage service requests and incidents using tools like ServiceNow, Jira, or similar.

- Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi, VPN).

- Support mobile device management and basic printer/scanner setup.
- Document issues and resolutions in the knowledge base and maintain IT documentation.





- Ensure compliance with company security policies, antivirus updates, and patch management.

- Assist in IT asset inventory and procurement processes.

- Escalate unresolved issues to L2/L3 teams or vendors as necessary.

Preferred candidate profile

Graduate

- Certifications such as CompTIA A+, Microsoft Certified: Contemporary Desktop Administrator, ITIL Foundation.
- Experience in supporting hybrid/cloud environments (Office 365, Azure AD).
- Familiarity with SCCM, Intune, or other deployment tools.

📌 System Administrator (Noida)
🏢 Intigate Technologies
📍 Noida