Why Work at V2STech?

Build meaningful products, learn from real scale, and grow your career

Work on Products That Matter

Build SaaS products used by thousands. See your code help companies scale from MVP to acquisition.

Recent successes: QFix (₹50Cr+ exit), RippleHire (NASSCOM winner).

Learn from Real Scale

Work on systems serving 10K+ concurrent users, processing millions of transactions, achieving 99.99% uptime. Learn enterprise-grade architecture from day one.

Modern Tech Stack

Work with React, Node.js, Python, AWS, Kubernetes, AI/ML. Stay current with latest technologies. Regular training and conference attendance.

Global Clients, Global Impact

Build for clients in US, UK, and India markets.

Experience working with Fortune 500 enterprises and venture-backed startups.

Career Growth

Clear career progression paths. Many team members promoted from junior to lead roles. Mentorship from senior engineers with 10+ years experience.

Founder-Friendly Culture

Work directly with SaaS founders. Understand business alongside technology. Several team members have launched their own startups after learning here.

Our Values &

- Culture

What we believe and how we work

Our Core Values

1. Ownership Mindset

You own your code like it's your own startup

2. Quality Over Speed

But we move fast without breaking things

3. Radical Transparency

Open communication, no hidden agendas

4. Continuous Learning

Invest in your growth every day

5. User-Centric Always

Build for real people solving real problems

Life at V2STech

- Adaptable work hours - start between 8-11am

- Remote/hybrid options available

- Modern office in Mumbai with great amenities

- Team outings and events quarterly

- Hackathons and innovation days

- Learning budget for courses and books

- Health insurance for you and family

Support Analyst

Key Responsibilities

- Monitor, manage, and resolve support tickets within the defined timelines.

- Understand user requirements and identify the root cause of reported issues.





- Troubleshoot technical and application-related problems

- Coordinate with internal teams for issues requiring further investigation.

- Coordinate with external teams for client onboarding.

- Ensure tickets are updated with proper details, actions taken, and resolution comments before closure.

- Follow up with users to confirm issue resolution and close tickets on time.

- Maintain ticket records and provide regular status updates.

- Escalate unresolved or complex issues to the appropriate team.

- Ensure adherence to SLA (Service Level Agreement) and support processes.

Required Skills

- Knowledge of software systems (backend, front end applications)

- Minimum 1 year of experience in IT Support / Application Support / Service Desk.

- Good understanding of ticket management and incident resolution.

- Ability to understand user requirements and analyse issues.

- Basic troubleshooting and problem-solving skills.

- Good communication and coordination skills.

- Knowledge of ticketing tools such as Jira, ServiceNow, Freshservice, or similar tools.

- Basic knowledge of SQL and database queries would be an advantage.

Preferred Candidate

- Someone who can independently handle and close tickets.

- Able to understand issues clearly, identify solutions, and follow up until closure.

- Customer-focused, organised, and proactive in resolving issues.

- Spoken and Written knowledge of Marathi, Hindi and English

Benefits &

- Perks

We invest in our team's success and well-being

Compensation

- Competitive salaries (market rate + bonuses)

- Annual salary reviews

- Performance-based bonuses

- Stock options for senior roles

Health &

- Wellness

- Health insurance

- Mental health support

- Gym membership reimbursement

- Annual health checkups

Work-Life Balance

- Flexible working hours

- Work from home options

- 22 paid holidays

- Maternity/paternity leave

Learning &

- Growth

- ₹50K annual learning budget

- Conference attendance

- Online courses (Udemy, Pluralsight)

- Technical book library

📌 Support Analyst (Mumbai)
🏢 V2STech Solutions
📍 Mumbai