Role: SSO Windows L2

Location: Airoli, Navi Mumbai

Duration: 2+ years of contract

Responsibilities

As a L2 resource of the Run team, he/she will :

 Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents

 Plan, prepare and execute Change technical tasks in the ITSM queues

 Respond to and resolve alerts from the monitoring management system

 Provision server/cluster build and hardening according to the security standards

 Troubleshoot, configure and resolve requests / incidents linked to Hardware, Operating System, Hypervisor and High-Availability services in the operating environment

 Deploy and operate storage, network and OS/cluster configurable items, and infrastructure management tools

 Plan, prepare and execute servers OS patching and reboot

 Plan, prepare and execute servers hardware movement in Data Center including the setup of racking and cabling requirements

 Perform basic to intermediate root cause analysis in Incident and Problem tasks

 Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)

 Plan, prepare, execute and support Data Center maintenance activities

 Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises

 Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc

 Respond to and own L1/L2 escalations

 Engage in taskforce resolution squad in priority incident management / crisis management cases

 Document, review,



maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management

 Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)

 Engage in Service Improvement review and actions plan

ROLE REQUIREMENTS

As a L2 resource of the Run team, he/she will possess technical expertise in :

 Operating System – Windows 2008 / 2012 / 2016 / 2019

 Hypervisor – Hyper-V and VMware (lesser extent)

 High-Availability solution – Microsoft Cluster Service (multi-nodes geo cluster)

 Hardware – HPE Proliant DL / Blade C7000 / Synergy / Simplivity / Apollo

 Run operate of enterprise Windows ecosystem (Physical and Virtual servers) in heterogeneous workplace with Storage, Network, Database and Middleware services

 Run operate of CLX, Raid Manager and HORCM to manage disks and storage operations on server/host side

 Active Directory management (OU/GPO/Forest and domain)

 Scripting / automation experience with Powershell proficiency

 Work with tools such as Altiris (inventory and patch management), CyberArk (privileged access management), OMI suite (events/alerts management)

Qualifications/Education Required

Bachelor’s degree or Master’s degree holder in Computer Science or related discipline

Experience Required

 Minimum 6 years of relevant hands-on work experiences

 Solution-focused with excellent problem solving and analytical skills

 Ability to work in a flexible and constantly changing environment

 Effective teamwork and collaboration

 Good oral and written communication skills in English

📌 SSO Windows (Mumbai)
🏢 Principle Pride
📍 Mumbai