Job highlights

- Bachelors degree preferred
- . Must Have Skills
- . Education Experience
- relevant experience may substitute
- 5+ years of relevant Product Analyst,Business Analyst,application support,or related experience
- Experience working in healthcare information technology . Azure DevOps (ADO) experience .

General Position Information

- Reports directly to (Title): Manager
- Matrix reports to (Title): As applicable based on functional alignment
- Direct Reports: Individual contributor; no direct reports Position Summary

The Senior Product Analyst provides advanced application and product analysis, subject matter expertise, implementation leadership, and production support for Registration Services applications and integrations. This role independently analyzes complex business problems and opportunities, leads the elicitation and documentation of business, user, functional, and non-functional requirements, and translates business needs into effective functional solutions.

The Senior Product

Analyst partners with business stakeholders, development teams, infrastructure teams, vendors, and other IT teams throughout the solution lifecycle to ensure solutions align with business objectives, technical standards, and operational needs. As a senior contributor, this role leads complex analysis and troubleshooting efforts, facilitates cross-functional decision-making, mentors less experienced analysts, and identifies opportunities to improve product functionality, workflows, and support processes.

Responsibilities

- Lead requirements elicitation, analysis, validation, and documentation for complex Registration Services products, integrations, enhancements, and support initiatives.
- Serve as a senior liaison among business stakeholders, product teams, developers, infrastructure teams, vendors, testing teams, and other technology partners to align business needs and solution outcomes.
- Lead functional solution design and feasibility analysis, translating business needs into detailed functional and non-functional requirements, process flows, specifications, and implementation recommendations.
- Create and maintain high-level and detailed design documentation, integration documentation, support artifacts, and other deliverables that enable development, testing, implementation,



and ongoing support.
- Facilitate cross-functional requirements and design sessions, resolve conflicting requirements, identify impacts and dependencies, and drive decisions for complex or high-visibility initiatives.
- Estimate work effort, identify risks and dependencies, and communicate project status, issues, recommendations, and escalation needs to project and technology stakeholders.
- Partner with infrastructure and technical teams to support integration configuration and customization across environments and ensure solutions align with enterprise standards.
- Define and support testing strategies, validate solution functionality, and participate in unit, integration, performance, regression, and production-readiness testing as appropriate.
- Serve as a subject matter expert for assigned applications, source-system interactions, integrations, and business workflows; provide guidance to project teams and business partners.
- Lead troubleshooting and root-cause analysis for complex production issues, coordinate resolution across technical and vendor teams, and provide after-hours/on-call support as needed.
- Mentor and provide functional guidance to less experienced analysts, promote consistent analysis practices, and support knowledge transfer across the team.
- Identify and recommend opportunities to improve product functionality, business processes, operational support, and team practices; perform other duties as assigned.

Education Experience

- Bachelor's degree preferred; relevant experience may substitute.
- 5+ years of relevant Product Analyst, Business Analyst, application support, or related experience.

Must Have Skills

- Advanced requirements elicitation, analysis, validation, and documentation
- Ability to translate complex business needs into functional and non-functional requirements and solution designs
- Business process analysis, workflow mapping, gap analysis,



and impact assessment
- Experience supporting complex enterprise applications and integrations through design, testing, deployment, and production support
- Strong application troubleshooting, root-cause analysis, and issue-resolution skills
- Strong knowledge of software development lifecycle, Agile delivery, and testing practices
- Ability to facilitate cross-functional sessions, resolve conflicting requirements, and drive decisions
- Ability to create clear functional, technical, implementation, and support documentation
- Strong analytical, organizational, facilitation, and problem-solving skills
- Strong written and verbal communication skills with business, technical, vendor, and leadership stakeholders
- Ability to manage multiple complex assignments independently and provide guidance to less experienced team members

Nice to Have Skills

- Experience working in healthcare information technology

- Azure DevOps (ADO) experience
- Experience supporting Registration Services or patient access applications
- Experience with enterprise integration technologies and environments
- Experience mentoring or providing functional guidance to analysts Licenses, Certifications Training

N/A Knowledge, Skills, Abilities, Behaviors

- Communicates clearly and confidently with stakeholders at varying organizational and technical levels.
- Demonstrates advanced analytical thinking, sound judgment, attention to detail, and effective decision-making.
- Builds strong cooperative relationships and effectively facilitates diverse groups through complex problem-solving and decision-making.
- Works independently with minimal direction, takes ownership of outcomes, and proactively identifies and escalates risks.
- Balances multiple complex priorities and adapts effectively to changing technologies, business needs, and project demands.
- Demonstrates leadership through mentoring, knowledge sharing, continuous improvement, and development of subject matter expertise.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr - Product Support Analyst (Hyderabad)
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