Role Summary The IT Support Executive assists the IT Manager in day-to-day IT operations across a multi-branch healthcare network. The role covers first-line user support, asset and ticket tracking, user account and device onboarding, and basic monitoring, and helps keep systems running within agreed SLAs.

Key Responsibilities

Helpdesk & User Support

- Handle first-line incidents and requests raised through the ticketing system (osTicket), and resolve or escalate within SLA.
- Provide support for desktops, laptops, printers, email, Microsoft 365 / Google Workspace and HIS access issues, in person and remotely.
- Update tickets with explicit notes and closure details.

Asset & Inventory Management

- Maintain accurate asset records in GLPI: assignment, transfer, return and sign-off.
- Track licences, warranties and consumables, and report upcoming renewals.
- Keep device inventory and employee handover records up to date.

Onboarding / Offboarding

- Prepare laptops with the standard configuration and software for new joiners.
- Create and disable user accounts, email IDs and access as per HR requests and approvals.
- Collect asset return and complete clearance checklists for leavers.

Monitoring & Branch Coordination

- Watch Zabbix alerts and basic endpoint/antivirus status,



and report issues to the IT Manager.
- Coordinate with branch staff and vendors for hardware faults, network issues and installations.
- Assist during new branch setup, including device deployment and testing.

Documentation & Reporting

- Prepare daily/weekly ticket and asset reports.
- Maintain simple SOPs and how-to guides for recurring issues.
- Follow IT security policy, access control and data confidentiality rules.

Required Skills

- Windows 10/11 troubleshooting, basic Active Directory user management
- Basic networking: IP addressing, DHCP/DNS, Wi-Fi, LAN troubleshooting
- Hardware and peripheral support (laptops, printers, CCTV/biometric basics)
- Familiarity with any ticketing or asset tool (osTicket / GLPI preferred)
- Good communication in English and Hindi; clear written ticket updates
- Ownership, punctuality and willingness to travel to branches when needed

Desirable

- Working knowledge of Microsoft 365 admin center, Intune enrollment basics or Google Workspace admin
- CCNA / A+ / MCSA or equivalent certification
- Healthcare or multi-branch IT experience

Qualification Graduate / Diploma in IT, Computer Science or a related field.

📌 Sr. IT Assistant Engineer (New Delhi)
🏢 Cancer Healer Centre
📍 New Delhi