Responsibilities:

- Engage directly with clients to understand, investigate, and resolve technical queries related to our Payroll, HRMS, Assets Management Applications.

- Analyze and troubleshoot software issues using other diagnostic tools.

- Collaborate closely with functional and development teams to deliver timely and effective solutions.

- Support the configuration, implementation, and continuous improvement of our software solutions.

- Deliver training sessions and create transparent, user-friendly documentation for end-users.

- Ensure high-quality, timely resolution of support tickets to maintain excellent client satisfaction.

Required Skills:

- Technical Knowledge Understanding of SQL (queries, joins, data extraction).

- Client Communication Excellent verbal and written communication skills.

- Interpersonal Skills – Ability to work collaboratively across teams and with clients.

- Problem-Solving Attitude – Analytical and detail-oriented approach to troubleshooting.

- Quick Learner – Ability to understand product functionality and adapt swiftly.

- Maicrosoft Excel basic knowledge must required.

📌 Software Support Engineer (Mumbai)
🏢 SPINE TECHNOLOGIES
📍 Mumbai