Key Responsibilities

A. CCTV Surveillance and Monitoring

- Monitor CCTV cameras and surveillance systems to identify suspicious activities, security breaches, and unauthorized access.

- Maintain continuous vigilance over designated sites and critical areas.

- Immediately report unusual activities, safety hazards, and security violations to the concerned supervisor.

- Review recorded footage whenever required for incident investigation and verification.

- Must have working knowledge of Genetec Security Center software for and centralized security monitoring.

- Monitor live camera feeds and access recorded video footage through the Genetec platform as required.

- Operate available video management and access control features in accordance with authorized access permissions.

- Identify suspicious activities, security breaches, and unusual movements through live and recorded surveillance.

- Retrieve, review, and preserve relevant CCTV footage for incident investigation, subject to authorization and company procedures.

B.

Incident

Management and Escalation

- Receive, record, and escalate security incidents, emergencies, alarms, and client complaints.

- Coordinate with site security officers, field officers, QRT teams, and emergency response teams.

- Follow the established escalation matrix and ensure timely communication during critical incidents.

- Maintain an accurate incident log, including the date, time, location, nature of the incident, and action taken.

C. Communication and Coordination

- Maintain effective communication with site supervisors, security guards, operations teams, and management.

- Monitor radio communication, telephone calls, and other designated communication channels.





- Provide immediate updates to the concerned stakeholders during emergencies.

- Ensure proper shift handover and communicate all pending issues to the incoming operator.

D. System and Control Room Management

- Ensure the proper functioning of CCTV systems, access control systems, alarm systems, and communication equipment.

- Report technical faults, camera failures, connectivity issues, and system downtime to the IT or technical team.

- Maintain the confidentiality and security of surveillance footage, passwords, and operational information.

- Ensure that no unauthorized person accesses the SOC control room or monitoring systems.

E. Reporting and Documentation

- Prepare daily monitoring reports, incident reports, alarm reports, and shift handover reports.

- Maintain records of incidents, emergency calls, system failures, and escalation actions.

- Ensure that all reports are accurate, complete, and submitted within the prescribed timelines.

- Preserve incident-related footage and records in accordance with company policy and authorized instructions.

F.

Emergency

Response and Compliance

- Follow established Standard Operating Procedures (SOPs) during emergencies, security breaches, fire incidents, and other critical situations.

- Support emergency response coordination and provide accurate information to the response team.





- Comply with company policies, client requirements, confidentiality standards, and security protocols.

- Perform any other security monitoring duties assigned by the reporting manager.

3.

Qualifications and Experience

- Minimum qualification: 10+2; graduation will be an advantage.

- 13 years of experience in CCTV monitoring, security operations, control room operations, or a similar role is preferred.

- Experience in security services, facility management, or command and control centre operations will be an advantage.

- Basic computer knowledge and proficiency in MS Office or reporting systems are desirable.

- Ability to work in rotational shifts, including night shifts, weekends, and holidays.

4.

Required Skills and Competencies

- Robust observation and alertness.

- Good verbal and written communication skills.

- Basic computer and CCTV monitoring skills.

- Ability to respond calmly during emergencies.

- Quick decision-making and problem-solving abilities.

- Attention to detail and accurate documentation.

- Ability to follow escalation procedures and work in a team.

- High level of integrity, discipline, and confidentiality.

5.

Key Performance

Indicators (KPIs)

- Timely detection and escalation of security incidents.

- Accuracy and completeness of incident reports and monitoring logs.

- Compliance with SOC monitoring protocols and SOPs.

- Timely reporting of system failures and technical issues.

- Quality of shift handovers and communication with site teams.

- Adherence to attendance, punctuality, and shift discipline.

- Confidentiality and proper handling of surveillance footage and security information.

📌 SOC Operator/Specialist (Gurugram)
🏢 Jaguar Security Services
📍 Gurugram