Join Verdantas – A Top #ENR 73 Firm,

We at Verdantas, looking for a ServiceNow SAM Analyst/Administrator to manage software licensing, compliance, renewals, optimization, and reporting in ServiceNow, driving cost savings and effective software governance.

Key Responsibilities:

ServiceNow SAM Administration and Data Management

- Manage and maintain software entitlement records in ServiceNow SAM, including entitlement uploads, license metrics, publisher data, contracts, maintenance terms, purchase details, and supporting documentation.

- Validate imported data, resolve data-quality issues, and maintain accurate relationships among software models, entitlements, installations, users, devices, contracts, and allocations.

- Coordinate software discovery, normalization, reconciliation, and integration activities with platform, endpoint, infrastructure, procurement, and application teams.

- Investigate reconciliation exceptions, incomplete records, duplicate data, and other issues that affect the reliability of license positions and reporting.

Software Usage and Investment Optimization

- Analyze software usage, assignments, installations, and license consumption to identify unused, underused, duplicated, or over-licensed products.

- Build business cases and recommendations for license recovery, reallocation, subscription downgrades, contract consolidation, and renewal right-sizing.

- Prioritize optimization opportunities based on financial impact, feasibility, business risk, contractual constraints, and user need.

- Track realized savings, cost avoidance, recovered licenses, redeployment value, and other benefits that demonstrate the return on the SAM program and ServiceNow SAM investment.





Reclamation and Lifecycle Processes

- Design, configure, test, and monitor software reclamation rules and workflows based on approved usage thresholds and business requirements.

- Coordinate user notifications, manager or application-owner approvals, uninstall activities, license recovery, reallocation, and exception handling.

- Establish repeatable processes for software request, approval, fulfillment, allocation, harvesting, renewal, and retirement.

- Review reclamation results and tune rules to improve recovery rates while minimizing disruption to users and business operations.

Reporting, Analytics, and Governance

- Create and maintain dashboards, scheduled reports, and KPIs covering software spend, utilization, compliance, renewal exposure, reclamation, savings, data quality, and process performance.

- Provide clear, actionable reporting to technology leaders, Procurement, Finance, application owners, and business stakeholders.

- Develop SAM standards, procedures, controls, documentation, and ownership models that support consistent execution and audit readiness.

- Monitor SAM performance, identify process gaps, and maintain a prioritized improvement roadmap.

Renewals, Compliance, and Stakeholder Partnership

- Support software renewals by comparing entitlements, allocations, usage, growth trends,



business demand, and contract terms before purchase commitments are made.

- Perform effective license position reviews and support internal compliance assessments, publisher reviews, and software-audit response activities.

- Partner with Procurement and Finance to improve visibility into software commitments, spend, renewal timing, and optimization opportunities.

- Work with application owners and business leaders to validate demand, address exceptions, and implement approved optimization actions.

- Communicate findings in practical business terms, including financial impact, operational considerations, risk, and recommended next steps.

Education and Experience:

- Bachelor’s degree in information technology, business, finance, supply chain, or a related field, or equivalent professional experience.

- 3 years of experience in Software Asset Management, IT Asset Management, Software Licensing, Procurement, or related fields.

- Hands-on experience with ServiceNow SAM (SAM Professional preferred).

- Experience managing software entitlements, allocations, usage, reconciliation, reclamation, renewals, and compliance.

- Robust knowledge of software licensing, subscription models, and major publisher licensing programs.

- Experience with reporting, dashboards, data analysis, and optimization initiatives.

- Familiarity with ServiceNow ITAM/HAM/ITSM, CMDB, Discovery, and vendor audit support. Proficiency in Excel, Power BI, or similar analytics tools.

- ServiceNow, ITIL, SAM, or ITAM certifications preferred.

Location and Work Set-up

- Pune, Maharashtra, India

- Work Mode: Remote (EST)

📌 ServiceNow SAM Analyst (Pune)
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📍 Pune