Company Name: Dyna Energy Solutions LLP (MAXTRON EV)

Department: Service & After-Sales

Designation: Service & Warranty Manager – Batteries (Lead acid)

Job Location: As per company requirement

Experience: 5–8 Years

Qualification: Diploma/B.E./B.Tech in Electrical, Electronics, Mechanical Engineering, or a related field

Job Summary

We are looking for an experienced Service & Warranty Manager to manage battery service operations, warranty claims, technical troubleshooting, and after-sales support for EV batteries. The candidate will be responsible for ensuring timely resolution of customer complaints, analyzing battery failures, coordinating with dealers and service teams, and improving customer satisfaction while controlling warranty costs.

Key Responsibilities

- Service & After-Sales Management
- Manage battery service operations and after-sales support for EV batteries.
- Coordinate with dealers, distributors, service centers, and customers for timely complaint resolution.
- Ensure service requests are resolved within defined turnaround times.
- Warranty Management
- Manage end-to-end battery warranty claims, including registration, verification, approval, rejection, and closure.
- Verify warranty eligibility based on warranty terms, usage history, and technical inspection reports.
- Maintain warranty claim records, replacement details, and associated costs.
- Ensure warranty claims are processed according to company policies.
- Technical Troubleshooting & Failure Analysis
- Investigate battery failures, performance issues, charging problems
- Coordinate battery testing, inspection, diagnosis, and root cause analysis.
- Work with the quality and production teams to identify recurring defects and implement corrective actions.
- Prepare technical reports on battery failures, field complaints,



and warranty trends.
- Dealer & Customer Support
- Provide technical guidance and troubleshooting support to dealers and service technicians.
- Conduct service training for dealers and field service teams.
- Ensure timely communication and effective resolution of escalated customer complaints.
- Develop and maintain service SOPs, troubleshooting guides, and warranty policies.
- MIS & Reporting
- Prepare monthly reports on warranty claims, battery failures, replacement rates, service turnaround time, and warranty costs.
- Track recurring issues and recommend preventive measures.
- Maintain accurate service records, claim documentation, and battery traceability data.
- Monitor service performance and recommend process improvements.

Required Skills & Competencies

- Strong knowledge of EV batteries, Lead Acid batteries
- Experience in warranty claim management and after-sales service operations.
- Robust problem-solving, analytical, and customer-handling skills.
- Good communication and coordination skills.
- Proficiency in MS Excel and service/warranty MIS reporting.
- Ability to manage service teams, dealers, and escalated complaints.

Key Performance Indicators (KPIs)

- Warranty claim resolution turnaround time.
- Reduction in repeat battery failures and warranty costs.
- Customer complaint resolution rate.
- Accuracy and timely closure of warranty claims.
- Dealer and service network support effectiveness.
- Quality of failure analysis and corrective action implementation.

Preferred Candidate Profile Candidates with experience in Lead Acid Batteries and after-sales operations will be preferred.

Interested candidates may share their updated resume along with current CTC,

expected CTC,

notice period,

and current location.

Pay: ₹15,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Service & Warranty Manager (Batteries) (Andheri)
🏢 Dyna Energy Solutions
📍 Andheri