Service Desk Executive Job Responsibilities: Handle customer queries through phone, email, and other communication channels. Provide technical and non-technical support to customers and employees. Register, track, and resolve service requests and complaints. Troubleshoot basic technical issues and guide users with solutions. Escalate unresolved issues to the appropriate department. Maintain accurate records of customer interactions and service requests. Follow up with customers to ensure timely resolution and satisfaction. Coordinate with internal teams to provide effective support.

Skills Required: Positive communication and problem-solving skills. Basic computer knowledge. Customer service and interpersonal skills. Ability to handle multiple tasks.

- Basic MS Office knowledge.

Qualification: 12th Pass / Any Degree (as per company requirements).

Experience: Freshers and experienced candidates can apply.

Job Type: Full-time Work Location: Office-based.

Pay: ₹169,000.00 - ₹819,000.00 per year

Benefits

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Service desk executive (Chennai)
🏢 MICROSHARE SOFTWARE SOLUTIONS PRIVATE
📍 Chennai