Join Verdantas – A Top #ENR 73 Firm,

We at Verdantas, seeking for a Service Configuration Manager (CMDB) &

- ITOM Lead to lead ServiceNow CMDB and ITOM initiatives, driving configuration governance, data quality, Discovery, Service Mapping, Event Management, operational visibility, and service reliability across the enterprise.

Key Responsibilities:

CMDB Governance &

- Configuration Management

- Own the CMDB strategy, roadmap, and operating model aligned with ITIL Configuration Management practices

- Define and enforce CMDB policies, standards, class models, naming conventions, and lifecycle processes

- Establish and enforce a CI ownership and accountability model, including defined data stewards, escalation paths, and enforcement of accountability for maintaining data quality

- Establish data quality controls, KPIs, and continuous improvement mechanisms

- Ensure CMDB accuracy, completeness, and compliance across on‑prem, cloud, and hybrid environments

- Act as the CMDB product owner, balancing technical requirements and business priorities

ITOM – Discovery, Service Mapping, and Event Management

- Lead ServiceNow Discovery and Service Mapping design, implementation, and ongoing optimization

- Define discovery schedules, credentials, patterns, and scopes across infrastructure, cloud, and platforms

- Ensure reliable population of CIs and relationships into the CMDB

- Partner with application and infrastructure teams to map critical business services end‑to‑end

- Lead the design, implementation, and governance of ITOM Event Management capabilities, including integrating alerts from monitoring tools, reducing noise through correlation, and improving incident detection and response

- Improve operational visibility by reducing monitoring gaps and ensuring accurate service dependency mapping

Service Enablement &

- Process Integration

- Enable downstream ServiceNow processes (Incident, Change, Problem, Asset, SecOps, and ITOM including Event Management and Health) through reliable CMDB data

- Ensure CMDB is actively embedded into Incident, Change, and Problem Management,



including:

- CI usage enforcement

- Dependency-based impact analysis

- Root cause and trend support

- Collaborate with ITSM, ITAM, SecOps, Cloud, and Network teams to align data ownership and responsibilities

- Ensure proper integration of CMDB data from external sources (cloud providers, monitoring tools, endpoint tools, etc.)

- Support impact analysis, root cause analysis, and change risk assessment

M&A; / Acquisition Integration Support

- Lead CMDB and ITOM integration for acquired entities, including onboarding of infrastructure, applications, and services into the CMDB

- Align acquired environments to enterprise CMDB standards, class models, and governance practices

- Support Day 1 readiness and early-stage operational stability by ensuring visibility of critical services and support ownership

- Partner with ITSM and Helpdesk teams to ensure seamless transition into standard support and operational processes

Reporting, Metrics &

- Data Quality

- Define and deliver standardized CMDB and ITOM reporting, including:

- Data quality metrics (completeness, accuracy, timeliness)

- Discovery coverage and health

- Service mapping coverage (critical services)

- CI usage across ITSM processes

- Provide regular reporting and insights to leadership to support operational and strategic decisions

- Drive continuous improvement based on data, trends, and operational feedback

Automation, AI &

- Continuous Improvement

- Partner with automation and AI initiatives to ensure CMDB data supports accurate ticket classification, routing, and decision-making

- Establish feedback loops from Incident, Change, and Problem Management to improve CMDB accuracy





- Identify opportunities to automate data ingestion, reconciliation, and validation

Security &

- Compliance Alignment

- Support security and compliance initiatives by ensuring accurate asset and configuration data

- Enable vulnerability management, audit readiness, and risk assessments through reliable CMDB data

- Partner with SecOps to align configuration data with security tooling and processes

Leadership &

- Stakeholder Engagement

- Act as the primary CMDB and ITOM subject matter expert

- Facilitate cross-functional working sessions to define ownership, data sources, and operational expectations

- Provide regular reporting on CMDB health, discovery coverage, and service visibility to leadership

- Mentor ServiceNow developers and administrators on CMDB and ITOM best practices

- Define and operate a sustainable CMDB and ITOM run model, including ongoing maintenance and continuous improvement

Education &

Experience:

- Bachelor's degree in information technology, Computer Science, or a related field, or equivalent relevant experience

- 5 years of ServiceNow platform experience

- 3 years owning CMDB and/or ITOM (Discovery and Service Mapping) in a complex environment

- Hands-on experience with:

- ServiceNow CMDB &
- CI Class Model

- Discovery (horizontal & cloud)

- Service Mapping

- ITIL Configuration Management practices

- Experience supporting large-scale, multi-domain infrastructure (on‑prem, cloud, SaaS)

Technical Skills

- Robust understanding of

- CI lifecycle management

- CI relationships and dependency modeling

- Identification &
- Reconciliation Engine (IRE)

- Discovery patterns and credential management

- Familiarity with

- Cloud platforms (Azure, AWS, GCP)

- Infrastructure monitoring and observability tools

- ITAM, SecOps, and ITSM integrations

Certifications (Preferred)

- ServiceNow Certified Implementation Specialist – ITOM

- ServiceNow Certified System Administrator

- ITIL 4 Foundation or higher

Location and Work Set-up

- Pune, Maharashtra, India

- Work Mode: In office

📌 Service Configuration Manager (CMDB) & ITOM Lead (Pune)
🏢 Verdantas - India Careers
📍 Pune