Service Advisor – Short

- Customer Handling: Welcome customers and understand vehicle complaints and service requirements.

- Vehicle Inspection: Conduct joint vehicle inspection and record vehicle condition, mileage, and existing damages.

- Job Card Creation: Create accurate JCs in DMS/THD with complete complaints, PMS, RR, FRP, and repair details.

- Customer Approval: Obtain customer consent before additional repairs and document refused jobs properly.

- Repair Coordination: Coordinate with the Floor Controller, Technician, and Team Leader for timely repairs.

- Customer Updates: Maintain vehicle-wise WhatsApp groups and provide regular repair status and delivery updates.

- Parts Follow-up: Monitor pending parts, back orders, and delayed vehicles.

- Quality Control: Ensure all prescribed QC/EQC checks are completed before vehicle delivery.

- Vehicle Delivery: Explain completed jobs, replaced parts, invoice details,



and future maintenance requirements.

- Customer Satisfaction: Handle complaints, follow up on feedback, and minimize vehicle revisits.

- Business Targets: Achieve AMC, EW, RSA, accessories, Google Reviews, and customer feedback targets.

- JC Compliance: Keep all open JCs updated with valid remarks and reasons; follow dealership SOPs.

- Daily Reporting: Submit pending vehicle, WIP, delayed delivery, and open JC reports to the reporting manager.

- Service Retention: Follow up with customers for periodic service and pending repairs.

- Professional Conduct: Maintain transparency, discipline, and compliance with Tata Motors warranty policies and service standards.

Pay: ₹13,000.00 - ₹25,000.00 per month

Perks

- Provident Fund

Work Location: In person

📌 Service Advisor (Bhopal)
🏢 varenyam motorcar
📍 Bhopal