Ratehonk is a growing travel company helping travellers book flights, hotels, and holiday packages. We’re hiring an experienced Senior Travel Consultant to work the night shift, handle international customer enquiries from the USA and Canada, design holiday packages, and convert enquiries into confirmed bookings.

What You’ll Do

- Handle customer enquiries from USA and Canada clients on calls, WhatsApp, email, and chat during US business hours
- Understand customer needs such as destinations, dates, budget, group size, and travel style, then build suitable itineraries and packages
- Sell USA and Canada packages including New York, Los Angeles, Las Vegas, San Francisco, Orlando, Washington DC, Hawaii, Toronto, Niagara Falls, Vancouver, and the Canadian Rockies
- Plan multi-city tours, national park trips, cruises, road trips, and theme park holidays
- Advise customers on flights, domestic US and Canada transfers, hotels, car rentals, and local activities
- Guide customers on US and Canada visa requirements, documentation, ESTA/eTA, and travel insurance
- Prepare accurate quotations and follow up until the booking is confirmed
- Coordinate with DMCs, suppliers, and the operations team for bookings and on-trip issues
- Handle post-booking queries: changes, cancellations, refunds, and ticket reissues
- Mentor junior travel consultants and share best practices on long-haul selling
- Record every enquiry, follow-up, and booking in the CRM




- Meet monthly sales and customer satisfaction targets

What We’re Looking For

- 4 to 5 years of experience as a travel consultant or travel sales executive
- Solid, proven knowledge of USA and Canada packages, destinations, seasons, and pricing
- Experience handling international (USA or Canada) customers is highly preferred
- Personal or professional familiarity with North America (travelled there or sold it extensively)
- Fluent in English and Punjabi (Hindi is a plus), with a clear, professional phone manner for international clients
- Strong skills in handling customer enquiries and closing high-value, long-haul bookings
- Good understanding of airfares, fare rules, and cancellation and refund policies
- Comfortable with Excel or Google Sheets, email, WhatsApp Business, and CRM tools
- Willing and able to work night shifts on a regular basis
- Patient, professional, and confident while explaining itineraries and costs

Nice to Have

- Experience with GDS (Amadeus, Galileo, or Sabre) or B2B booking portals
- Existing relationships with USA and Canada DMCs and tour operators
- Experience selling to NRI, family, honeymoon, and senior citizen travellers
- IATA or similar travel certification
- Knowledge of visa processes for the USA, Canada, and other long-haul destinations

Education Graduate in any stream. A diploma in Travel and Tourism is a plus.

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Senior Travel Consultant (Amritsar)
🏢 RateHonk
📍 Amritsar