We are seeking an experienced and motivated Ticketing Executive to join our dynamic team. The ideal candidate will have at least 2 years of experience in ticketing, customer service, or related fields, with a passion for providing excellent service and ensuring a seamless booking process.
Responsibilities:
- Handle and manage ticket reservations for customers, ensuring timely and accurate processing.
- Respond to customer inquiries via phone, email, or in-person.
- Provide information regarding available services, prices, schedules, and promotions.
- Assist customers with changes, cancellations, and special requests.
- Maintain accurate records of bookings and customer information in the system.
- Ensure compliance with company policies and industry regulations.
- Collaborate with other departments to resolve any ticketing issues or discrepancies.
- Handle customer complaints and escalate when necessary, ensuring a positive customer experience.
- Perform administrative tasks related to ticketing and customer management.
Requirements:
- Minimum of 2 years of experience in ticketing, customer service, or a related role.
- Strong knowledge of ticketing systems and procedures.
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and prioritize tasks.
- Strong attention to detail and organizational skills.
- Knowledge of travel, airlines, or event ticketing is a plus.
- Ability to work in a quick-paced environment and meet deadlines.
Preferred Qualifications:
- Familiarity with GDS (Global Distribution Systems) such as Amadeus, Sabre, or Galileo.
- Experience in the travel or hospitality industry.
- Multilingual skills are a plus.