– Senior Relationship Manager (SRM)

Company: Sai Service Pvt. Ltd. – NEXA

Location: Kottayam, Kerala

Department: Sales

Industry: Automobile

Position: Senior Relationship Manager (SRM)

CONTACT : (phone hidden)

Job Summary

Sai Service Pvt. Ltd., a NEXA dealership in Kottayam, is looking for a dynamic and customer-focused Senior Relationship Manager (SRM) to drive vehicle sales, manage customer relationships, and deliver an exceptional premium car-buying experience. The ideal candidate should have strong sales and communication skills, leadership abilities, and experience in the automobile industry, preferably in premium passenger vehicle sales.

Key Responsibilities

- Achieve monthly and annual sales targets through effective customer engagement and lead conversion.
- Manage customer enquiries, follow up with prospective buyers, and convert leads into sales.
- Build and maintain strong relationships with existing and potential customers.
- Understand customer requirements and recommend suitable NEXA vehicle models, features, and finance options.
- Conduct product demonstrations and arrange test drives to enhance the customer experience.
- Follow up on enquiries received through walk-ins, telephone calls, digital platforms, and other lead sources.
- Maintain accurate customer records, sales reports, and follow-up details in the CRM system.
- Coordinate with the finance,



insurance, accessories, and delivery teams to ensure smooth vehicle delivery.
- Ensure high levels of customer satisfaction and handle customer concerns professionally.
- Develop new business opportunities through referrals, repeat customers, and local market networking.
- Monitor sales performance, lead conversion, and follow-up activities to achieve business objectives.
- Support the sales team in achieving dealership targets and maintaining NEXA brand standards.

Eligibility Criteria
- Graduation in any discipline; a qualification in Business Administration or Marketing will be an advantage.
- Minimum 3–5 years of experience in automobile sales, preferably in passenger vehicle or premium car sales.
- Prior experience in a Senior Relationship Manager or similar sales position will be preferred.
- Strong communication, negotiation, and customer relationship management skills.
- Proven ability to achieve sales targets and convert enquiries into successful sales.
- Good knowledge of automobile products, vehicle financing, insurance, and sales processes.
- Basic computer knowledge and familiarity with CRM systems.
- A valid driving licence is preferred.

Pay: ₹20,000.00 - ₹35,000.00 per month

Advantages

- Provident Fund

Work Location: In person

📌 Senior Relationship Manager (Kottayam)
🏢 SAI SERVICE
📍 Kottayam