We are looking for an experienced, highly organized, and detail-oriented Senior Production Executive / Production Coordinator to manage customer orders, factory production follow-ups, shipment coordination, and daily communication with overseas teams.

The ideal candidate must have hands-on experience working with Chinese factories, international customers, and export shipment processes.

This is an execution-focused role requiring independent decision-making, excellent follow-up skills, strong written English, and the ability to identify production risks before they become serious problems.

The selected candidate will work closely with our US Sales team, Chinese manufacturing partners, and internal sourcing and production teams.

Key Responsibilities

1. Production Management & Factory Follow-Up

- Independently coordinate with Chinese factories regarding production schedules, order status, and shipment readiness.
- Track production progress from purchase order placement through final shipment.
- Follow up on samples, packaging approvals, production milestones, inspections, and delivery commitments.
- Identify potential delays and proactively recommend corrective actions.
- Ensure factories meet agreed production schedules and customer requirements.

2. Customer Order Management

- Manage multiple customer orders simultaneously.
- Review purchase orders, quantities, product specifications, packaging instructions, and delivery requirements.
- Maintain accurate order status and delivery tracking reports.
- Coordinate directly with the US Sales team regarding order progress, approvals,



and production concerns.
- Ensure all customer requirements are communicated correctly to factories.

3. Export & Shipment Coordination

- Coordinate with factories and freight forwarders regarding shipment schedules.
- Track cargo readiness, booking dates, ETD, ETA, and shipping deadlines.
- Follow up on shipment documentation, packing lists, carton details, and related information.
- Identify shipping delays and coordinate recovery plans.
- Ensure orders are shipped according to customer delivery requirements.

4. Reporting & Data Accuracy

- Maintain accurate Excel-based production, order, and shipment tracking reports.
- Regularly update order status, production milestones, and expected shipment dates.
- Verify information received from factories rather than simply copying data into reports.
- Highlight discrepancies, overdue approvals, and potential delivery risks.
- Provide clear daily and weekly updates to management.

5. Problem Solving & Escalation

- Proactively identify production, quality, packaging, and shipment-related issues.
- Investigate problems with factories and propose practical solutions.
- Escalate critical issues promptly with explicit explanations and recommended next steps.




- Follow through until issues are fully resolved.
- Take ownership of assigned customer orders and delivery commitments.

Required Qualifications & Skills
- Minimum 4 years of relevant experience in production coordination, merchandising, order management, or export operations.
- Experience working with Chinese manufacturers or overseas suppliers is strongly preferred.
- Strong written English communication skills are essential.
- Ability to independently draft professional emails to overseas factories and US-based teams.
- Advanced working knowledge of Microsoft Excel, including VLOOKUP/XLOOKUP, Pivot Tables, formulas, and reporting.
- Good understanding of purchase orders, production timelines, packaging approvals, and export shipments.
- Excellent attention to detail and ability to identify discrepancies.
- Strong follow-up, time management, and problem-solving skills.
- Ability to handle multiple orders and priorities without constant supervision.

Preferred Candidate Profile We are particularly interested in candidates who have worked as:
- Senior Production Executive
- Production Merchandiser
- Export Merchandiser
- Production Coordinator
- Order Management Executive
- Buying House Merchandiser
- Export Operations Executive

Experience in toys, gifts, novelty products, licensed merchandise, accessories, home products, or general merchandise will be an advantage. Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits

- Health insurance

Work Location: In person

📌 Senior Production Executive / Production Coordinator (South Delhi)
🏢 Azembo (U.S.-Based
📍 South Delhi