Job Title – Senior Manager /AGM - BFSI Transformation
Location – Chennai/Mumbai
Work Model: Mandatory Work from Office
Candidate Expectations
We are seeking an experienced BFSI Transformation Leader to drive digital transformation, process excellence, automation, and operational improvement initiatives across Banking, Financial Services, and Insurance operations within the BPO industry.
Key Responsibilities
- Lead transformation and operational excellence programs for BFSI clients.
- Drive automation, AI/RPA, process re-engineering, and digital initiatives.
- Manage client relationships and stakeholder engagement.
- Deliver productivity improvement, cost optimization, and customer experience enhancement.
- Lead cross-functional teams and large-scale transformation projects.
Requirements
- 15 years of experience in BPO/BPM with strong BFSI domain expertise.
- Proven experience in transformation, consulting, automation, and process improvement.
- Robust leadership, program management, and stakeholder management skills.
- Lean Six Sigma / PMP certifications preferred.
Preferred Skills
- Banking & Insurance Operations
- Digital Transformation
- Lean Six Sigma
- Automation & AI
- Change Management
- Client Consulting
Key Skills
Transformation, Digital Transformation, BFSI, AI/ML, RPA
Other Remarks
Open to work in global timing
Documents Mandatory- Personal, Academic and professional