About Mindstix Software Labs

Mindstix accelerates digital transformation for the world's leading brands. We are a team of passionate innovators specialized in Digital Experiences, Enterprise Mobility, Cloud Engineering, and Data Science.

Our UX studio and modern-stack engineers deliver world-class products for our global customers, including Fortune 500 enterprises and Silicon Valley startups. Our work impacts a diverse set of industries such as eCommerce, Luxury Retail, SaaS, Consumer Tech, Health Tech, and Hospitality.

A fast-moving open culture powered by curiosity and craftsmanship. A team committed to bold thinking and innovation at the very intersection of business, technology, and design. That’s our DNA.

Roles and Responsibilities

We’re looking for an experienced IT Support Engineer to take ownership of L2/L3 technical support in a macOS-first, cloud-based enterprise environment, with a strong focus on endpoint management, enterprise SaaS applications, identity management, integrations, and AI-enabled systems.

- Provide L2/L3 support for macOS devices, including troubleshooting OS issues, application installations, encryption, certificates, Keychain, permissions, and device performance.
- Administer Apple devices using Jamf Pro or an equivalent Apple-focused MDM platform, including device enrollment, configuration profiles, application deployment, compliance monitoring, and lifecycle management.
- Manage Google Workspace administration, including Gmail, Drive, Groups, Calendar, Meet, user accounts, licenses, and access policies.
- Administer identity and access management using Okta or a comparable cloud identity platform, including SSO, MFA, SAML, OAuth, OIDC, SCIM provisioning, access reviews, and joiner-mover-leaver processes.
- Support enterprise SaaS applications such as Salesforce, NetSuite, Snowflake, Workday, Zendesk, HubSpot, Workato, Jira, Confluence, Slack, GitHub, GitLab, and Bitbucket.
- Manage application access, licenses, roles, repository permissions, service accounts, and integration credentials across business and engineering systems.
- Troubleshoot SaaS integrations and automated workflows involving APIs, webhooks, authentication tokens, data synchronization, application permissions, and integration platforms such as Workato.
- Support approved enterprise AI tools, assistants, agents, and application connectors,



ensuring appropriate access, configuration, data protection, and audit controls.
- Provide basic cloud connectivity and networking support involving DNS, DHCP, VPN, Wi-Fi, TCP/IP, proxies, certificates, ports, and protocols.
- Own incidents, service requests, escalations, and changes; perform root-cause analysis and implement corrective actions.
- Support security and compliance activities, including access reviews, device encryption, endpoint compliance, audit evidence, and least-privilege access.
- Create and maintain SOPs, troubleshooting guides, onboarding/offboarding checklists, and knowledge-base documentation.
- Automate repetitive support and administration tasks using scripts, APIs, or approved workflow tools.
- Act as an escalation point for junior support engineers and collaborate with US-based stakeholders across engineering, security, HR, finance, data, and business teams.

Qualifications and Skills

- 5+ years of experience in IT support, enterprise application support, SaaS administration, or endpoint management, including at least 2–3 years supporting a predominantly macOS-based workforce.
- Solid hands-on experience with macOS troubleshooting and Apple device lifecycle management.
- Practical experience administering Jamf Pro or an equivalent Apple-focused MDM platform, including enrollment, policies, profiles, and application deployment.
- Strong experience administering Google Workspace and Okta or a comparable cloud identity provider.
- Experience supporting multiple enterprise SaaS applications across business, collaboration, data, HR, CRM, or engineering functions.
- Strong understanding of SSO, MFA, role-based access control, least privilege, user provisioning, and deprovisioning.
- Working knowledge of SAML, OAuth 2.0, OpenID Connect, SCIM, APIs, webhooks, and automated workflows.
- Experience supporting GitHub, GitLab, Bitbucket, or similar engineering collaboration environments.
- Working knowledge of networking fundamentals,



application logs, audit logs, and structured troubleshooting.
- Familiarity with incident management, root-cause analysis, security controls, and compliance requirements.
- Basic scripting or automation experience using Python, Bash, PowerShell, REST APIs, or workflow automation tools.
- Exposure to enterprise AI tools, AI agents, connectors, and AI governance practices is desirable.
- Strong written and verbal English communication skills, with the ability to work independently and collaborate with US-based stakeholders.

Who Fits Best?

- You have hands-on experience supporting a Mac-first, SaaS-first, and cloud-based enterprise environment.
- You are comfortable managing Jamf, Google Workspace, Okta, and enterprise application access.
- You enjoy troubleshooting complex endpoints, identity, SaaS integration, and access-related issues.
- You take ownership of incidents and drive them through resolution with minimal supervision.
- You understand security, compliance, and access governance and follow a least-privilege approach.
- You are proactive, communicate clearly, document solutions, and help improve support processes through automation.
- You can guide junior engineers and work effectively with distributed teams across US business hours.

Benefits An opportunity to work in a competitive environment with top-tier engineers in your industry. Flexible working environment, competitive compensation and perks, health insurance coverage, rewards and recognition, accelerated career planning. An opportunity to build products and solutions at a truly global scale.

Location

This position is primarily based at our Pune (India) headquarters, requiring all potential hires to work from this location. A modern workplace is deeply collaborative by nature, while also demanding a touch of flexibility. We embrace deep collaboration at our offices with reasonable flexi-timing and hybrid options to our seasoned team members.

Equal Opportunity Employer

Mindstix is committed to an inclusive and diverse work environment. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any other legally protected status.

📌 Senior Information Technology Support Engineer (Pune)
🏢 Mindstix Software Labs
📍 Pune