Position Overview

- Job Title: Senior HR Specialist – Employee Relations, Experience & Wellness
- Employment Type: Full time / Part-Time (Flexible Arrangement, e.g., 20–25 hrs/week)
- Experience Required: 10+ Years
- Department: Human Resources
- Reporting To: Head of Human Resources
- Location: On-Site

Role Summary We are seeking an empathetic, objective, and proactive Senior HR Specialist to champion employee relations, positive workplace culture, and overall employee well-being. With over a decade of core HR experience, you will serve as a trusted advisor and mediator—resolving interpersonal disputes, safeguarding fairness and compliance, and curating impactful employee-benefit initiatives that build trust, engagement, and long-term retention.

Key Responsibilities & Core Pillars

1. Dispute Resolution, Mediation & Grievance Governance

- Neutral Conflict Mediation: Facilitate constructive, confidential dialogue between team members or departments to defuse friction early and achieve sustainable, win-win resolutions.
- Objective Workplace Investigations: Conduct thorough, impartial inquiries into grievances, code-of-conduct breaches, and disciplinary issues with meticulous documentation.

2. Holistic Health, Wellness & Work-Life Balance

- Mental Health & Counseling Programs: Administer Employee Assistance Programs (EAP), confidential therapy channels, and periodic stress-management/mindfulness workshops.
- On-Site Health & Preventive Care: Organize regular health check-up camps (annual physicals, vision, dental) and coordinate on-demand corporate doctor consultations.
- Workplace Ergonomics: Conduct posture and workstation assessments, guiding ergonomic setups and introducing desk-stretch wellness breaks to prevent sedentary fatigue.

3. Fair Appraisals, Growth & Career Enablement





- Performance Review Objectivity: Act as an independent auditor during quarterly/annual appraisals and Performance Improvement Plans (PIPs) to guarantee transparency, fairness, and constructive feedback.
- Internal Mobility & Career Paths: Facilitate Internal Job Postings (IJPs) and career progression tracks to help employees transition into new roles and access internal mentorship.
- Skill Sponsorship & Development: Partner with leadership to roll out sponsored professional certifications, technical upskilling bootcamps, and soft-skill leadership workshops.

4. Employee Perks, Benefits & Family Support

- Insurance & Healthcare Concierge: Manage a single-window helpdesk to assist employees with cashless hospitalizations, mediclaim processing, and parental/maternity leaves.
- Corporate Privilege Programs: Negotiate corporate tie-ups and discount perks for fitness centers/gyms, wellness apps, daily commute benefits, and lifestyle brands.
- Flexible Work & Time-Off Policies: Implement supportive leave frameworks, including flex-hours, compensatory offs, wellness days, and birthday/anniversary leaves.

5. Culture, Morale & Open Communication

- Pulse Surveys & Feedback Actioning: Regularly track organizational health through anonymous pulse surveys, translating candid employee feedback into tangible workplace improvements.
- Instant Spot Recognition: Drive peer-to-peer appreciation schemes,



monthly "Spotlight Awards," and milestone celebrations to maintain high team morale.
- Open Leadership Forums: Host informal "Town Halls" and "Ask-Me-Anything" (AMA) sessions to foster an open-door culture between frontline teams and leadership.

6. End-to-End Lifecycle Care

- Warm Welcome & Buddy Systems: Ensure day-one readiness with curated onboarding kits, structured 30-60-90 day catch-ups, and dedicated buddy assignments.
- Dignified Offboarding: Conduct meaningful exit interviews to glean organizational insights, ensuring smooth handovers and prompt, transparent Full & Final settlements.

Qualifications & Competencies

- Experience: 10+ years of progressive HR experience, with demonstrated leadership in Employee Relations (ER), conflict de-escalation, grievance handling, and employee wellness design.
- Education: Bachelor’s or Master’s Degree in Human Resource Management, Industrial Relations, Organizational Psychology, or a related discipline.
- Key Skills & Competencies:
- Exceptional emotional quotient (EQ) and active listening capabilities.
- Uncompromising discretion, neutrality, and professional integrity.
- Strong mastery of labor regulations, disciplinary frameworks, and statutory compliance.
- Ability to influence senior leadership while remaining an accessible, empathetic advocate for employees.

Work Arrangements & Remuneration

- Working Hours: Flexible scheduling available e.g.(Standard 40 hrs/week Full-Time OR 20–25 hrs/week Part-Time).
- Work Model: On-site depending on operational requirements.
- Compensation: Competitive corporate package with comprehensive medical benefits and employee perks (prorated for part-time schedules).

Work Location: In person

📌 Senior HR Specialist (Mumbai)
🏢 Galaxy Heights
📍 Mumbai