: Key Accounts Executive (LMS)

Team: Key Accounts Farming, LMS

Location: Mumbai | Type: Full-time, On-site

Experience: 13 years in inside sales, account management, B2B tele-sales, or customer success.

Languages: English and Hindi, (a regional language is a strong plus)

Location - Mumbai

About the Role

Porter works with thousands of growing SMEs/Large Enterprises that use us for their logistics.

As a Key Account Farming Executive, you will call these high-potential clients and build real relationships with the admins and decision-makers behind them. On these calls you will learn how their business works, uncover logistics needs they haven't told us about, and grow the account by bringing them into new cities, vehicle types, users, and use cases.

This is not a scripted calling job. We want someone who can hold a genuine business conversation, think on their feet, and act like a trusted advisor to the customer rather than a salesperson.

Key Responsibilities

Make outbound calls to assigned high-potential accounts and run consultative discovery conversations about the customer's business, supply chain, and logistics pain points.

Identify and pursue growth opportunities: geographic expansion, new vehicle types,

additional users within the enterprise, new use cases, and higher order volume and revenue.

Research each account before the call by reviewing its Porter data (order history, active cities, vehicle usage) and its business context (website, products, industry).

Use open-ended questions to keep customers engaged and turn short calls into meaningful conversations.

Explain Porter's offerings clearly and credibly, including basic billing, GST invoicing, and

TDS queries.

Follow up on every identified opportunity until it converts, and track progress in the CRM or tracking sheet.

Record call outcomes and insights using the team's AI summarisation tools and documentation formats.

Work with internal teams (ops, city teams, enterprise sales)



to resolve customer issues and hand off large opportunities.(Occasional)

What We're Looking For

Must-haves

13 years of experience in B2B inside sales, account management, key account farming, or customer success.

A consultative conversation style: able to listen, ask good follow-up questions, and adjust the pitch to the customer's business instead of reading a script.

Business curiosity. You are comfortable asking about a customer's industry

(manufacturing, distribution, retail, FMCG, and so on) and pick up unfamiliar terms quickly.

Confidence speaking with business owners, admins, and managers.

Working knowledge of GST invoicing and TDS basics, or a clear willingness to learn them quickly.

A strong habit of following up. You don't let an opportunity go quiet.

Comfort with CRMs, Google Sheets or Excel, and AI tools.

Good numerical skills: comfortable with percentages, averages, growth rates, and basic cost calculations. You can quickly work out figures like GST amounts, TDS deductions,

discounts, and revenue growth, often during a live conversation.

Able to read and interpret straightforward data from reports or spreadsheets, such as order volumes, revenue trends, and usage patterns.

Good to have

Experience in logistics, supply chain, e-commerce, or SaaS sales.

A record of hitting upsell, cross-sell, or revenue-growth targets.

Fluency in a regional languages is a plus

Key Qualities

Consultative mindset: You treat each call as a chance to understand the customer's business, not just to complete a checklist.

Engagement skill: You can keep a busy business owner on the line because the conversation is worth their time.

Quick learner: You absorb product details (vehicle types, city coverage, pricing) and industry context quickly.

Ownership: You treat each account as your own and push opportunities through to closure.

Coachability: You welcome feedback on your calls and apply it.

Resilience: Rejections and short calls don't throw you off.

📌 Senior Business Executive (Mumbai)
🏢 Porter
📍 Mumbai