Position Summary and Primary Responsibilities

- Helpdesk Ticket Triage, Queue Management, Incident Resolution, Project tasks as assigned
- Provide Remote End-user technical support including installation for hardware / software and peripherals.
- Provide support/guidance for End Users regarding O365 and Google applications
- Provide support for mobile devices including iOS and Android based phones and tablets
- Triage and resolve MFA related issues, ensure users are enabled for MFA as appropriate
- Troubleshoot and where possible resolve hardware issues relating to infrastructure and client equipment.
- Troubleshoot and where possible resolve problems encountered in the use of site systems and desktop applications.
- Where onsite/2nd line support is required, escalate to local Technical Support
- Assisting with Project work as required
- PC imaging and troubleshooting
- LAN/Networking

Basic Qualifications

- A. Education/Experience




- Associate's or Bachelor's degree with a minimum of two (2) years of related experience.
- OR Five (5) years of related experience required;
- OR an equivalent combination of education and experience.
- B. Technical Skills Knowledge of the following products/technology, preferably in an enterprise environment

- Office365
- Google (including but not limited to Docs, Sheets, Slides, Meet, Drive, Gemini)

- Windows 10 /11

- Active Directory
- Antivirus tools,
- Positive technical trouble shooting and problem-solving skills
- A+ or equivalent Understanding of PC hardware

- Understanding of ITIL
- ServiceNow or other cloud-based Help Desk system
- Use of remote troubleshooting tools

- LAN/Networking

- Cyber Security

📌 Senior/Analyst II – Service Desk (Hyderabad)
🏢 Thinkwise Consulting
📍 Hyderabad