About Burgundy:

Affluent Program caters to HNI segments of the Bank which is growing fast & is amongst the most profitable business within the bank with 4x growth. To meet increasing demands of this business, we are looking to hire ambitious & talented candidates.

About the Role:

Head Affluent Product and Customer Experience (Central office – Worli)

Key Responsibilities

- Lead, manage & improve Affluent product proposition across sub-products and platforms- Digital & Non digital for providing timely solutions to customers and Channel
- Drive Regulatory communications & Enablers to Channel to comply with Business processes
- Process enhancement for Premium business segment through various Projects
- Timely response to IAD, PMC/CMC, EGRC, SOX & L&D; Team as one point contact of Burgundy.
- Coordinating extensively with CLH/ NRI ops / CPU/ IT for smoothing and consolidating product related processes & enhancing customer experience through reduction in TAT
- Support in customer onboarding journeys which helps reduce onboarding TAT
- Current product integration with various system processes post proper testing, checks and control.
- Coordinating with multiple stakeholders like: Marketing, BIU, CPT, CPU, IT, Operation, other product team,



to ensure smooth functioning of exiting processes.
- Work on customer complaints management and liase with various stakeholders to reduce complaints.
- Develop new processes and improve existing ones to reduce customer complaints.
- Work on NPS for improvement with special focus on onboarding and RM experience
- Branch visits to take feedback from frontline team and customers to improve product proposition.
- Lead and drive transformational projects to improve customer experience through improved product offering and service across touchpoints.

Qualifications: Optimal qualification for success on the job is:

- Graduate / Post-Graduate with more than 10 year of Retail Banking experience, handing various processes

Role Proficiencies: For successful execution of the job, the candidate should possess the following:

- Experience in developing and managing Retails savings products.
- Good communication skills, team and stakeholder management
- Language proficiency
- End-to-end Project management
- Team Leader and excellent team management skills and proven authority to influence cross functional teams.
- Good grasping capability
- Ability to manage time well and meet timelines.

📌 Segment Team - Affluent Products (VP Position) (Mumbai)
🏢 Axis Bank
📍 Mumbai