Job highlights

- Experience in SME and B2B logistics sales with expertise in lead funnel management and client onboarding

- Drive new client acquisition, manage onboarding process, monitor initial shipments, and stabilize accounts for growth

Role Summary The Sales Manager - Logistics Services is responsible for driving new business acquisition through structured lead funnel management while ensuring a high-quality onboarding experience for new SME and B2B clients. Beyond acquisition, this role owns account health during the critical first two months post-onboarding, setting the foundation for long-term retention and growth.

1.

Lead Funnel

Management & New Client Acquisition

- Identify, qualify, and pursue SME and B2B prospects.

- Maintain a healthy lead pipeline across stages: Prospect Qualified Proposal Negotiation Closed

- Conduct discovery meetings to understand prospect shipping volumes, pain points, and service requirements

- Present customized logistics proposals including pricing, SLAs, and VAS offerings

- Coordinate with operations and pricing teams to ensure commercially viable deal structures

- Achieve monthly targets for new client activations and revenue from current accounts

2.

Client

Onboarding





- Lead end-to-end onboarding for newly signed clients including system setup, account configuration, and first-shipment coordination

- Conduct a formal onboarding kick-off call within 48 hours of contract signing

- Share onboarding documentation: SOPs, escalation matrices, rate cards, and tracking portals

- Coordinate with operations, IT, and customer service teams to ensure smooth Day 1 experience

- Monitor first 10 shipments closely flag TAT breaches, address NDR issues, and resolve any documentation gaps

- Schedule a Week 2 and Week 4 check-in call to review initial performance data and client satisfaction

3.

Account

Stabilization & Growth

- Conduct a formal Month 1 performance review with each new client covering delivery rates, TAT compliance, and delay metrics

- Identify opportunities to improve shipment volumes and client engagement.

- Resolve operational issues by coordinating with internal stakeholders.

- Ensure the account is stabilized and positioned for long-term growth and retention.

- Hand over the account to the Account Management team with complete documentation and a smooth transition.

📌 Sales Manager - Goa (North Goa)
🏢 Delhivery
📍 North Goa