Company: TBS Studio

Location: Sultanpur, New Delhi (Experience Centre)

Department: Sales & Client Relations

Employment Type: Full-time

Experience: 5–10 years

Salary: As per experience and suitability

About TBS Studio

TBS Studio is a luxury children’s interiors and furniture studio specialising in thoughtfully designed spaces for babies, toddlers and growing children.

From bespoke nursery and children’s room interiors to premium furniture, wallpapers, storage solutions and soft furnishings, we bring together thoughtful design, personalisation and functionality to create meaningful spaces for families.

Our clientele includes high-net-worth individuals (HNIs) and discerning families who value design, quality, personalisation and a seamless client experience.

We are looking for an experienced, confident and articulate Sales Executive with a strong understanding of luxury sales and relationship management. The ideal candidate will be comfortable engaging with HNI clients, expectant parents and new mothers, understanding their requirements and guiding them through premium interior design and furniture solutions with empathy, discretion and professionalism.

Key Responsibilities

1. Lead Management & Sales Conversion

- Manage incoming enquiries received through WhatsApp, phone calls, Instagram, the website and other channels.
- Understand client requirements, design preferences, budgets and project timelines for interior design and furniture enquiries.
- Follow up consistently with prospective clients to generate studio visits, consultations and confirmed orders.
- Convert qualified leads into sales through consultative selling, product knowledge and personalised recommendations.
- Follow up on quotations and proposals to support sales closure.
- Maintain an updated lead tracker with lead sources, follow-up status, conversion progress and reasons for lost or inactive leads.
- Build and nurture a pipeline of prospective clients for interior design projects and furniture purchases.

2. Luxury Client Relationship Management

- Build and maintain strong, long-term relationships with HNI clients and discerning families.
- Deliver a personalised, attentive and professional client experience throughout the sales journey.
- Communicate with sensitivity and confidence when working with expectant parents, new mothers and families.
- Understand individual lifestyle needs, design preferences and expectations, and recommend suitable interior design services, furniture and complementary products.
- Explain design services, product features, premium finishes, materials and customisation options.
- Handle client conversations with discretion, tact and attention to detail.
- Coordinate consultations, appointments and follow-ups while ensuring timely communication and a high standard of client service.

3. Experience Centre & Walk-in Sales





- Welcome clients visiting the TBS Studio Experience Centre and understand their requirements.
- Present interior design services, furniture, finishes, wallpapers, furnishings and related solutions in a compelling and professional manner.
- Guide clients through suitable design services, product selections and customisation options based on their needs and budgets.
- Identify opportunities to introduce clients to customised nursery and children's room interiors, followed by relevant furniture and furnishing solutions.
- Record walk-in details, product interests, requirements and follow-up actions.
- Ensure every studio visit is followed up appropriately to maximise conversion opportunities.

4. Internal Coordination

- Coordinate with the design, production and operations teams to obtain accurate information for client communication.
- Communicate client requirements, preferences and confirmed commitments clearly to the relevant teams.
- Track enquiries and confirmed orders to support timely client updates.
- Follow up internally on pending information, quotations and project updates.
- Facilitate a smooth transition from initial enquiry and sales closure to design development and project execution.
- Ensure that pricing, design scope, product specifications, production timelines and delivery commitments communicated to clients are accurate and approved.

5. Reporting & Documentation

- Maintain the lead database, client contact records and follow-up tracker.
- Update daily sales activities, client conversations, appointments and outcomes.
- Maintain an organised pipeline of new, qualified, active, converted, lost and on-hold leads.
- Prepare regular reports on enquiries, follow-ups, studio visits, consultations and conversions.
- Track pending client commitments and ensure timely follow-through.
- Maintain accurate and up-to-date records using Google Sheets and other studio systems.

Skills & Qualifications

- 5–10 years of experience in sales, client servicing, luxury retail, interior design, furniture or premium lifestyle brands.
- Experience serving HNI clientele or working with premium and luxury brands will be a strong advantage.
- Demonstrated ability to build client relationships, manage high-value enquiries and close sales.
- Excellent command of spoken and written English.
- Strong interpersonal skills, professional presentation and the ability to communicate confidently with discerning clients.




- A customer-first approach with the ability to build trust, maintain discretion and deliver personalised service.
- Strong follow-up, negotiation and sales-conversion skills.
- Ability to understand client requirements and make thoughtful, relevant recommendations.
- Proficiency in client communication, email correspondence and digital record-keeping, including Google Sheets and WhatsApp Business.
- Ability to manage multiple enquiries, prioritise tasks and work independently.
- A strong appreciation for design, aesthetics and premium interiors, with the ability to understand and communicate the value of bespoke design solutions to clients.

What We’re Looking For We are looking for someone who understands that luxury sales are built on trust, attention to detail, personalisation and relationships—not just transactions.

The ideal candidate will be:

- Client-focused: Empathetic, attentive and capable of building lasting relationships with discerning clients.
- Luxury-oriented: Comfortable interacting with HNI clientele and delivering a polished, personalised service experience.
- Sales-driven: Focused on lead conversion, follow-ups and achieving agreed sales targets.
- Proactive: Able to take ownership of enquiries and identify the next steps independently.
- Organised: Consistent in maintaining records, tracking leads and managing commitments.
- Collaborative: Comfortable coordinating with design, production and operations teams.
- Accountable: Reliable in communication, reporting and completing assigned responsibilities.

Performance Expectations Performance will be assessed on:

- Timeliness and quality of responses to incoming enquiries.
- Consistency and effectiveness of client follow-ups.
- Quality of engagement with prospective and existing clients.
- Studio visits and consultations generated.
- Enquiry-to-order conversion rate and sales against agreed targets.
- Quality of client relationship management and overall service experience.
- Accuracy of lead records and regularity of reporting.
- Ownership of pending enquiries and client commitments.
- Effective coordination with internal teams.

Work Location & Employment This is a full-time, on-site position based at the TBS Studio Experience Centre in Sultanpur, New Delhi. The candidate should be comfortable working in a premium, client-facing setting and coordinating with different teams to support the sales process.

How to Apply

Interested candidates can share their updated CV at:

Email: [email protected]

Subject line: Sales Executive – TBS Studio

Please include a summary of your relevant experience in luxury sales, HNI client servicing, interior design, premium retail or furniture.

- Join TBS Studio in helping families create thoughtfully designed, beautiful spaces for their children.

📌 Sales Executive (South Delhi)
🏢 tbs.studio
📍 South Delhi