- Develop and maintain strong relationships with customers to ensure long-term business partnerships and high levels of customer satisfaction.

- Monitor market trends and competitor activities, providing timely insights and feedback to management to support business strategy.

- Coordinate with cross-functional teams to ensure customer delivery requirements are met in full and on schedule.

- Review and analyze customer forecasts, identifying demand fluctuations and reporting significant increases or decreases to management.

- Support inventory optimization by analyzing forecast data and implementing measures to minimize excess inventory and dead stock.

- Prepare procurement plans based on customer demand forecasts and delivery schedules, and communicate requirements to relevant departments.

- Drive business growth by identifying opportunities to increase sales with existing customers.

- Collaborate with customers and internal stakeholders to address and resolve payment-related issues.

- Identify, evaluate, and develop new business opportunities to expand the customer base and increase revenue.

- Conduct due diligence on prospective customers by assessing financial stability, payment practices, tax compliance, professionalism, and business potential, and provide recommendations to management.

- Create and manage customer sales orders in accordance with approved purchase orders and contractual agreements.





- Generate and coordinate internal production orders based on customer orders and delivery requirements.

- Organize and coordinate customer visits, factory tours, and VIP visits, ensuring a qualified representation of the organization.

- Prepare and manage Requests for Quotation (RFQs) in accordance with customer and business requirements.

- Support design and development activities by coordinating customer requirements and facilitating communication between stakeholders.

- Communicate customer-specific terms, conditions, and requirements to relevant internal departments to ensure alignment and compliance.

- Manage customer concerns and complaints, escalating issues to management when necessary and ensuring timely resolution.

- Lead, mentor, and support sales team members while monitoring and reporting team performance to management.

- Provide documentation, records, and operational support for certification audits and compliance activities, including ISO, FSC, and other applicable standards.

- Maintain accurate customer records, including the creation, review, and updating of Customer Registration Sheets.

- Review customer credit limits in coordination with the Finance/Accounts Department and obtain necessary management approvals.

- Measure customer satisfaction levels, analyze feedback, and implement continuous improvement initiatives to enhance customer experience and service quality.

📌 Sales Assistant Manager (Surajpur)
🏢 JAC Recruitment
📍 Surajpur