- : Restaurant Manager

Job Title: Restaurant Manager Department: Food & Beverage / Operations

Reports To: Restaurant Owner / General Manager

Job Summary The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring excellent customer service, maintaining food quality and hygiene standards, managing staff, controlling costs, and achieving sales and profitability targets.

Key Responsibilities1. Restaurant Operations

- Manage the day-to-day operations of the restaurant.
- Ensure smooth coordination between the kitchen, service team, and management.
- Monitor food preparation, service quality, and order accuracy.
- Ensure the restaurant opens and closes on time.
- Maintain cleanliness, hygiene, and safety standards.

1. Staff Management

- Recruit, train, supervise, and motivate restaurant staff.
- Prepare staff duty rosters and manage attendance.
- Assign responsibilities to team members and monitor performance.
- Conduct staff briefings and training sessions.
- Handle employee discipline and resolve workplace issues.

1. Customer Service

- Ensure high levels of customer satisfaction.
- Handle customer complaints and resolve issues professionally.
- Monitor guest feedback and online reviews.
- Ensure prompt, courteous, and productive service.
- Build strong relationships with regular customers.

1. Sales and Financial Management

- Achieve daily, weekly, and monthly sales targets.
- Monitor food costs, labour costs, and operating expenses.
- Control wastage and prevent unnecessary expenses.
- Monitor cash handling, billing, discounts, and daily sales reports.
- Support revenue growth through promotions and upselling.

1. Inventory and Purchasing

- Monitor stock levels of food, beverages, and other supplies.
- Coordinate with suppliers and verify deliveries.
- Conduct regular stock checks and maintain inventory records.
- Minimize food wastage and prevent stock shortages.
- Ensure proper storage and rotation of ingredients.

1. Food Safety and Compliance





- Ensure compliance with applicable food safety and hygiene regulations.
- Maintain proper food storage, temperature control, and sanitation.
- Ensure staff follow personal hygiene and food-handling procedures.
- Maintain necessary operational records, licences, and inspection documentation.
- Follow fire safety, workplace safety, and emergency procedures.

1. Reporting and Administration

- Prepare daily sales and operational reports.
- Monitor customer feedback, staff performance, and expenses.
- Coordinate with the owner or senior management regarding business performance.
- Maintain records of attendance, inventory, purchases, and maintenance.
- Identify opportunities to improve restaurant efficiency and profitability.

Required Qualifications and Skills
- Bachelor's degree or diploma in Hotel Management, Hospitality, or a related field is preferred.
- Previous experience in restaurant or hospitality operations.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Knowledge of restaurant POS systems, billing, and inventory management.
- Understanding of food safety, hygiene, and cost control.
- Good problem-solving, planning, and decision-making skills.
- Ability to work flexible hours, including weekends and holidays.

Key Performance Indicators (KPIs)
- Achievement of sales and revenue targets.
- Customer satisfaction and complaint resolution.
- Food cost and labour cost control.
- Reduction in food wastage.
- Staff productivity and retention.
- Compliance with hygiene and safety standards.
- Improvement in restaurant profitability.

Working Conditions
- Full-time position in a restaurant environment.
- Requires flexibility to work shifts, weekends, and public holidays.
- Involves supervising staff, interacting with customers, and monitoring restaurant operations.

Job Types: Permanent, Full-time Pay: ₹28,000.00 - ₹38,000.00 per month

Benefits

- Food provided

Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:
- total work: 2 years (Required)

Work Location: In person

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