Key Responsibilities of a Restaurant Captain1. Guest Service

- Welcome and greet guests professionally.
- Escort guests to their tables and present menus.
- Explain menu items, daily specials, and promotions.
- Take food and beverage orders accurately.
- Ensure guests receive their orders on time.
- Handle guest complaints politely and resolve issues quickly.

1. Team Management

- Supervise waiters, stewards, and service staff.
- Assign tables and duties to team members.
- Conduct pre-shift briefings before service.
- Ensure staff follow grooming and uniform standards.
- Monitor staff performance and discipline.
- Support team members during busy service hours.

1. Food & Beverage Service

- Ensure proper table setup before guests arrive.
- Check cutlery, crockery, glassware, and table cleanliness.
- Coordinate food orders with the kitchen.
- Ensure correct food is served to the correct table.
- Follow proper serving and clearing procedures.
- Check food presentation and service quality.

1. Coordination with Kitchen

- Communicate orders and special guest requests to the kitchen.
- Follow up on delayed orders.
- Inform kitchen staff about allergies and dietary requirements.
- Ensure food is served at the correct temperature.
- Coordinate order changes and special preparations.

1. Restaurant Operations

- Check restaurant cleanliness before opening.
- Ensure tables are ready for service.
- Monitor stock of service items such as napkins, cutlery, and condiments.
- Maintain smooth table turnover and seating arrangements.
- Follow restaurant SOPs and hygiene standards.
- Report operational issues to the restaurant manager.

1. Billing & Cashier Coordination

- Verify guest bills when necessary.
- Coordinate with the cashier for accurate billing.
- Check discounts, complimentary items,



and bill corrections according to authorization.
- Assist guests with payment-related concerns.
- Ensure bills are presented professionally and on time.

1. Guest Satisfaction

- Visit tables to check guest satisfaction.
- Ask for feedback about food and service.
- Handle complaints professionally and inform the manager when required.
- Ensure VIP guests and special occasions receive appropriate attention.
- Maintain positive relationships with regular guests.

1. Closing Duties

- Ensure all tables and service stations are cleaned.
- Check that equipment and service items are stored properly.
- Verify pending orders and guest bills.
- Prepare shift handover notes and report issues to the manager.
- Ensure the team completes closing duties.

Daily Duties of a Restaurant Captain

Shift

Main duties

Before opening

Check restaurant setup, cleanliness, staff grooming, and table arrangements.

Before service

Conduct briefing, assign sections, and explain specials.

During service

Supervise staff, coordinate orders, and monitor guest satisfaction.

After service

Collect feedback, check cleanliness, and resolve pending issues.

Closing

Complete checklists, report problems, and hand over to the next shift.

Skills Required for a Restaurant Captain

- Leadership and team management
- Excellent communication skills
- Food and beverage service knowledge
- Guest complaint handling
- Menu knowledge and suggestive selling
- Time management and multitasking
- POS and billing knowledge
- Hygiene, grooming, and professional behavior

Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹24,000.00 per month

Ability to commute/relocate

- Bhim Tal, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)

Experience:
- Captain Assistant: 1 year (Required)

Work Location: In person

📌 Restaurant Captain (Bhimtal)
🏢 Zooby"S Kitchen
📍 Bhimtal