Company Description IIFL Home Finance is a leading, digitally-driven fintech provider focused on affordable, sustainable housing and inclusive growth across India. The company specializes in home loans and secured business loans designed for lower-income and economically weaker sections, offering minimal documentation and rapid approvals. All loan processes are 100% digital and paperless, supporting the Government’s #HousingForAll mission and the Pradhan Mantri Awas Yojana scheme.

Through its Kutumb platform and the handbook “Building Green: IIFL Home Loan’s Guide to Sustainable Affordable Housing,” IIFL Home Finance promotes innovation and education in sustainable, affordable housing. Candidates joining IIFL Home Finance contribute directly to making homeownership more accessible and environmentally responsible.

Role Description The Relationship Officer is a full-time, on-site role based in Patel Nagar, responsible for building and maintaining strong relationships with customers seeking home and related loans. In this role, the individual engages with prospective and existing customers, explains loan products and eligibility, assists with documentation, and supports customers through the application and approval process.

The Relationship

Officer follows up on leads, conducts regular customer visits, and collaborates with internal teams to ensure timely processing and a smooth customer experience.



Daily activities include achieving sales targets, handling customer queries, resolving issues promptly, and providing accurate information about loan schemes and digital processes. The role requires consistent on-ground presence in Patel Nagar to develop local market understanding and strengthen customer trust.

Qualifications

- Demonstrated skills in Business Relationship Management, with the ability to build and sustain long-term customer relationships.
- Foundational knowledge of Finance, particularly in lending, loan products, and basic credit concepts.
- Strong Communication skills, including clear verbal and written interaction with diverse customer groups.
- Customer Service capabilities focused on responsiveness, empathy, and problem-solving in customer-facing situations.
- Sales skills to generate leads, convert prospects, and achieve defined business targets ethically and consistently.
- Ability to work on-site, manage field activities in Patel Nagar, and adapt to a fast-paced, target-driven environment.
- Proficiency with digital tools and applications used for paperless onboarding and loan processing.
- Preferred qualification: Bachelor’s degree in Business, Finance, Commerce, or a related field; prior experience in financial services or housing loans is an advantage.

📌 Relationship Officer (Dadri)
🏢 IIFL Home Loans
📍 Dadri