Role purpose

Maintain consistent operating standards across the city through detailed building rounds, practical supervision and verified closure of service and presentation gaps.

Key responsibilities

- Conduct regular rounds across every building using the common India operating checklist.
- Review reception, visitor experience, housekeeping, washrooms, cafeteria service, common areas, basements and parking.
- Check signage, lighting, furniture, carpets, walls and overall upkeep; ensure visible defects are addressed.
- Review hygiene, odour, pest control, waste handling and availability of essential consumables.
- Check frontline grooming, service conduct and vendor deployment against agreed requirements.
- Assign corrective actions with Centre Heads,



follow up on deadlines and physically verify closure.
- Identify repeat gaps, coach site teams and ensure improvements are sustained.
- Use client feedback and service complaints to prioritise visits; coordinate technical observations with the City Chief Engineer.

Daily priorities Review pending complaints and overdue actions; undertake planned building rounds; get immediate gaps corrected; agree owners and deadlines for remaining work; recheck previous closures and update the Regional Head on material exceptions.

📌 Quality Lead (Bengaluru)
🏢 SmartWorks
📍 Bengaluru