Maintain consistent operating standards across the city through detailed building rounds, practical supervision and verified closure of service and presentation gaps.
Key responsibilities
- Conduct regular rounds across every building using the common India operating checklist.
- Review reception, visitor experience, housekeeping, washrooms, cafeteria service, common areas, basements and parking.
- Check signage, lighting, furniture, carpets, walls and overall upkeep; ensure visible defects are addressed.
- Review hygiene, odour, pest control, waste handling and availability of essential consumables.
- Check frontline grooming, service conduct and vendor deployment against agreed requirements.
- Assign corrective actions with Centre Heads, follow up on deadlines and physically verify closure.
- Identify repeat gaps, coach site teams and ensure improvements are sustained.
- Use client feedback and service complaints to prioritise visits; coordinate technical observations with the City Chief Engineer.
Daily priorities
Review pending complaints and overdue actions; undertake planned building rounds; get immediate gaps corrected; agree owners and deadlines for remaining work; recheck previous closures and update the Regional Head on material exceptions.
Role: Operations Support - Other, Industry Type: Real Estate (Co-working), Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Operations Support Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Site InspectionFacility OperationsQuality AssuranceVisitor ManagementHousekeeping Management Lead OperationsreceptionCafeteria ManagementSignageLightingFurnitureHygieneVendor ManagementFloor ManagementInfrastructure Support
📌 Quality Lead (Pune)
🏢 SmartWorks
📍 Pune
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