Company Description Naandi Water | Certified B Corp is a community-focused social enterprise dedicated to providing safe drinking water to underserved communities in a sustainable, long-term way. Originating as a pilot within Naandi Foundation, it has operated as an independent organization for over 13 years, delivering impact through its Village Water Centre Initiative and School Water Program.

Naandi

Water partners with CSR organizations and local Gram Panchayats to set up decentralized water solutions in villages and urban slums where water quality is critically compromised. The organization designs each water centre to be financially and operationally self-sustaining, eventually handing over assets to local governance while maintaining strong commitments to caring, transparency, safety, customer centricity, innovation, and sustainability. Having already improved water access and quality in hundreds of villages across multiple states, Naandi Water is working toward reaching 1,000 villages and welcomes mission-driven professionals who believe in the right to protected water.

1. Purpose of the Role

To drive and strengthen the Quality Management System (QMS), quality assurance, compliance, customer complaint management and quality improvement across the iPure and iQuench businesses. The role owns the Quality Score Card (QSC), quality MIS, audits, quality training and complaint/recall management, working closely with Operations, Maintenance, Procurement and Customer Care.
1. Broad Roles and ResponsibilitiesQuality Management System and Standards

• Lead development and continuous improvement of the QMS; review quality policies, SOPs and guidelines.




- Lead periodic review of the Quality Guidelines for safe drinking water.
- Monitor QA/QC mechanisms and deviations; ensure timely corrective action.

Quality Score Card and KRAs
- Lead the QSC process for iPure and iQuench; define quality parameters and measures.
- Review and update organisational quality KRAs/KPIs and track performance.

Customer Complaints and Recalls

- Own quality aspects of complaints and product recalls for iQuench; find root causes.
- Track and close iPure quality complaints with Operations.

Compliance, Audits and Training
- Ensure regulatory and statutory quality compliance for both brands.
- Plan and lead internal and external quality audits; close observations on time.
- Run quality training and capacity-building programmes.

MIS, Improvement and People
- Prepare Quality MIS and management review reports; maintain a quality knowledge repository.
- Lead quality improvement projects using suitable quality tools.
- Manage the Quality team and set their KRAs.

Role Specifications:

- M.Sc. / B.Tech / M.Tech / Master's in Microbiology or equivalent relevant qualification.
- Certification in QMS / ISO, quality tools, auditing, CAPA or RCA is an advantage.

Experience

- 6–8 years in Quality, Operations, Maintenance and/or Quality Management; water, food & beverage or manufacturing preferred.
- Proven experience in implementing QMS, audits, quality reporting and team training; complaint investigation experience is an advantage.

Competencies

- QMS implementation
- QA / QC
- Quality auditing and CAPA
- Root cause analysis
- Regulatory compliance
- Quality MIS and training
- Quality mindset
- Ownership and accountability
- Attention to detail

📌 Quality Assusrance Manager (Hyderabad)
🏢 Naandi Water | Certified B
📍 Hyderabad