The Role:

We’re looking for a highly driven and hands-on AI Program Lead who can take full ownership of client projects from POC to onboarding and beyond and manage a team.This role demands both strategic thinking and operational hustle. You’ll be the face of GreyLabs for our clients, ensuring that each implementation is successful, impactful, and smooth.

This is not a coordination role — you will lead projects, not just manage them .

Responsibilities:

- Own projects end-to-end : You are accountable for client success, from kickoff to go-live. If it’s your project, you drive it.
- Lead client interactions : Meet clients (often in-person), deeply understand their business challenges, and propose tailored solutions using our platform.
- Translate client needs into actions : Create detailed project plans, presentations, and implementation playbooks. Your output should provide clear, actionable direction for both internal and client teams.
- Drive integrations : Lead conversations around integrations and client tech compatibility. You’ll work closely with client tech teams and our engineering team to make integrations smooth.
- Anchor POC and onboarding journeys : You’ll engage with clients at two critical stages — Proof of Concept (POC) and Onboarding . You must demonstrate tangible value in both phases.
- Lead without authority : We believe in individual leadership first and management second . You are expected to influence outcomes,



not wait for instructions.
- Track and communicate milestones : Maintain regular updates on timelines, risks, and blockers. Keep all stakeholders informed and accountable.
- Ensure quality delivery : Be the first line of quality control. Validate configurations, check client feedback, and ensure we’re delivering what was promised.

Ideal Profile:

- 8-10 years of experience in project delivery, client success, or product implementation , preferably in a BFSI or SaaS environment and 3 -4 years in team management.
- Demonstrated experience of managing client-facing projects independently .
- Robust problem-solving mindset – you proactively resolve issues, not escalate them.
- Exceptional communication and presentation skills – you can talk business with CXOs and tech with developers.
- Hands-on experience with API or system integrations is a big plus.
- Comfortable working in a fast-paced, ambiguous startup environment .
- Prior experience working with AI/analytics platforms is preferred but not mandatory.
- Bachelor’s degree required and/ or MBA or technical background (CS/IT) .

What We Offer:

- Competitive salary and performance-based incentives.
- An opportunity to work with a rapidly growing company in the AI space
- Exposure to cutting-edge AI technologies and their applications in the BFSI industry.
- A collaborative and dynamic work environment.

📌 Program Lead (Mumbai)
🏢 GreyLabs AI
📍 Mumbai