Position: Training Specialist

Location: Ambattur, Chennai

Shift timing: US Shift (6:30 PM to 3:30 AM)

Eligibility Criteria:

- Minimum 4 years of experience in AR process
- Physician Billing and Hospital Billing experience is a must
- Experience in end-to-end AR team operations
- Strong knowledge of the US Healthcare Industry
- Excellent interpersonal and communication skills
- Enthusiastic to learn new processes
- Willingness to work night shifts
- Must be able to work from office

Roles and responsibilities

- Create and share training plans with stakeholders
- Deliver client-specific training modules to recent hires
- Meet Training TAT for CS training programs
- Manage OJT and QCP phases for CPs completing CS training
- Maintain training records including trainee details, attendance, and feedback scores
- Collect and analyze feedback from trainees on training quality
- Monitor trainee progress and provide constructive feedback




- Track new joiner performance for the first 60 days and clarify process-related queries
- Prepare training plans, content, and assessments for refresher training
- Recommend improvements in training plans and methods
- Manage knowledge updates and schedule assessments
- Update SOPs and PWIs on a weekly basis
- Liaise with managers to determine training needs and schedule sessions
- Design effective training content and prepare educational materials such as module summaries
- Support and mentor new employees
- Maintain attendance and other training records
- Manage training datasets
- Conduct evaluations to identify areas of improvement
- Monitor employee performance and response to training

send your CV to [email protected]

📌 Process Trainer - PB & HB (Chennai)
🏢 Access Healthcare
📍 Chennai