Patient Relationship Management

- Welcome patients warmly and ensure a professional, patient-friendly experience throughout their visit.

- Build and maintain positive relationships with patients and their families.

- Understand patient concerns and coordinate with doctors and the clinic team to ensure timely assistance.

- Handle patient queries, feedback, and complaints professionally and escalate unresolved issues to the reporting manager.

- Ensure patient satisfaction through regular communication and personalized service.

Treatment Coordination & Follow-up

- Coordinate with doctors and the clinical team regarding consultations, treatment plans, and appointments.

- Explain the next steps in the patient journey and assist patients with appointment scheduling.

- Follow up with patients regarding pending treatments, review visits, and missed appointments.

- Encourage treatment continuity through timely reminders and professional communication, without making unauthorized clinical promises.

- Maintain accurate records of patient interactions, follow-ups, and appointment status.





Patient Conversion & Retention

- Follow up with consultation patients who have not commenced their recommended treatment.

- Support treatment acceptance and patient retention through clear communication and coordination with doctors.

- Identify opportunities to reconnect with inactive patients and patients with pending treatment plans.

- Monitor follow-up outcomes and report conversion and retention performance to the reporting manager.

- Coordination & Operational Support

- Coordinate with the Reception, Billing, Back Office, Dental Assistants, and Operations teams to ensure smooth patient flow.

- Keep patients informed about appointment schedules and unavoidable waiting times.

- Support the clinic team in managing patient concerns and service-related issues.

- Ensure proper documentation of patient feedback, complaints, and follow-up activities.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Adaptable schedule

Work Location: In person

📌 Patient Relation Officer (Thalassery)
🏢 AMEND DENTAL CENTRE
📍 Thalassery