Additional expectations - Positive communication skills with relevant domain experience.
- Handle customer disputes related to invoices, payments, deductions, and credit notes.
- Investigate and resolve billing and payment discrepancies.
- Contact customers via calls and emails to gather dispute details.
- Coordinate with internal teams for timely dispute resolution.
- Negotiate and reach mutually acceptable resolutions.
- Ensure timely closure of disputes to reduce ageing receivables.
- Maintain accurate dispute records in ERP and tracking systems.
- Follow company policies and compliance requirements.
- Prepare dispute status and resolution reports.
Preferred candidate profile
Excellent Communication skills
Immediate Joiners
Call/Whatsapp Mariyam- (phone hidden)
📌 OTC-Dispute Resolution (Chennai)
🏢 Manning Consulting
📍 Chennai
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