About RepIndia

Founded in 2013, RepIndia is one of Indias largest independent digital agencies, delivering powerful digital marketing and communication solutions through social media, content, data, and analytics.

We’re a full-service, one-stop brand-building powerhouse for clients such as JBL, IDFCBank, MTV, JSW, Medanta, Fortis, Colorbar, Canon, and many more.

With offices in Delhi, Mumbai, Kolkata, Bangalore & Hyderabad, our team of creative thinkers is committed to helping brands build presence, manage reputation, drive business goals, and achieve success through a 360 digital approach.

Role Overview – ORM Executive

As an ORM Executive, you will monitor, manage, and protect the online reputation of our clients. You’ll track conversations, engage with audiences, and develop proactive strategies to maintain a positive brand image across social and digital platforms. Your insights will help shape brand perception and support overall marketing objectives.

Key Responsibilities

- Monitor social media, review sites, forums, and other online platforms for mentions of clients and relevant industry conversations.
- Respond to queries, comments, and reviews in line with brand voice and policy.
- Escalate potential crises, negative sentiment,



or emerging trends to senior stakeholders promptly.
- Collaborate with social, content, and strategy teams to align ORM efforts with campaigns.
- Prepare reports and insights on brand perception, trends, and competitor activity.
- Stay updated on digital trends, platform policies, and best practices for online reputation management.

Requirements

- 0–1 years of experience in ORM, social media management, Email responses or digital marketing roles.
- Bachelor’s degree in Communications, Journalism, Marketing, or a related field.
- Solid understanding of social media platforms, digital ecosystems, and online conversation trends.
- Excellent written communication, editing, and storytelling skills.
- Ability to handle sensitive situations calmly and maintain brand reputation.
- Familiarity with ORM tools, social listening platforms, and analytics is a plus.
- 6 days work week with rotational shift is must (Rotational shift includes night shift).

Why RepIndia

- Work with some of India’s most iconic and high-growth brands.
- Thrive in a culture that celebrates creativity, curiosity, and collaboration.
- Be part of an award-winning team shaping the future of digital storytelling.

📌 Orm Associate (Mumbai)
🏢 Repindia
📍 Mumbai