Role Overview:

We are looking for a proactive and result-oriented Operations Manager to oversee the day-to-day operations of 4–5 HSquare student hostel properties across Mumbai. The role involves managing property teams, ensuring smooth functioning across locations, maintaining service standards, resolving student concerns, and driving operational efficiency.

Key Responsibility:

- Multi-Property Management: Oversee daily operations across 4–5 properties, ensuring smooth functioning and consistent service standards.
- Team Management: Supervise Property Managers and on-ground teams across housekeeping, front office, security, food & beverage, and maintenance.
- Student Experience: Ensure timely resolution of student complaints, manage feedback, and maintain high levels of student satisfaction.
- Property Standards: Conduct regular inspections to ensure cleanliness, hygiene, safety, maintenance, and adherence to HSquare standards.
- Maintenance & Repairs: Monitor repair and maintenance activities, track pending work, and ensure timely closure of issues.
- Operational Audits: Conduct routine property audits and implement corrective actions wherever required.
- Occupancy & Room Readiness: Coordinate room readiness, student move-ins and move-outs, and vacant bed management.
- Cost & Resource Control: Monitor property expenses, control operational costs, and ensure productive utilisation of manpower and resources.
- Process Compliance: Ensure adherence to company SOPs, reporting systems, checklists,



and operational policies.
- Performance Monitoring: Track property-level KPIs, team productivity, service quality, and issue-resolution timelines.
- Coordination: Work closely with central teams, vendors, and property managers to ensure seamless execution of business requirements.

Candidate Requirements:

- 4–7 years of experience in operations, preferably in hospitality, hotels, student housing, or property management.
- Experience managing multiple properties or locations will be an advantage.
- Strong team management, communication, and problem-solving skills.
- Ability to handle student concerns and operational challenges effectively.
- Good understanding of housekeeping, maintenance, front office, and facility management.
- Strong follow-up, planning, reporting, and execution skills.
- Willingness to travel regularly between properties across Mumbai.

KPI:

- Smooth day-to-day functioning of all assigned properties.
- Student satisfaction and complaint-resolution turnaround time.
- Property cleanliness, hygiene, and audit scores.
- Timely closure of maintenance issues.
- Manpower productivity and attendance compliance.
- Operational cost control and SOP adherence.
- Property readiness and service quality.

Ideal Candidate: A hands-on leader who can manage multiple properties, develop strong teams, solve problems proactively, and ensure consistent service excellence across the HSquare portfolio.

📌 Operations Manager (Mumbai)
🏢 HSQUARE
📍 Mumbai