? We’re Hiring: Head of Operations – Digital Marketing Agency

? Location: Indore | Work from Office

? Experience: 6months to 1 Years

⚡ Joining: Immediate Joiners Preferred

About the Role:-

We’re looking for a proactive and organized Head of Operations who can manage day-to-day agency operations, coordinate with different departments, handle client communication, and ensure smooth execution of projects.

The ideal candidate should be capable of managing teams, conducting client meetings, tracking project progress, and acting as a bridge between clients, internal teams, and management.

Key Responsibilities:-

- Coordinate with internal departments, including Social Media, Performance Marketing, SEO, Content, Graphic Design, Video Editing & Web Development.
- Act as the primary point of contact (POC) for clients and manage day-to-day communication.
- Schedule and conduct client meetings to discuss campaign performance, project updates, feedback, and requirements.
- Ensure timely execution and delivery of client projects and marketing campaigns.
- Coordinate with department heads to track tasks, deadlines, deliverables, and approvals.
- Conduct internal team meetings and ensure proper task allocation and follow-ups.
- Manage client expectations, resolve queries, and handle escalations professionally.
- Monitor project progress and ensure quality standards are maintained.
- Maintain project trackers, meeting notes, reports, and regular client updates.




- Identify operational challenges and improve internal workflows and team efficiency.
- Keep management updated on project status, client concerns, and operational performance.

Requirements:-

- Prior experience in Operations Management, Project Management, Account Management, or a similar role, preferably in a digital marketing agency.
- Good understanding of digital marketing services and agency workflows.
- Excellent communication, coordination, and client-handling skills.
- Strong organizational, leadership, and problem-solving abilities.
- Ability to manage multiple clients, teams, and projects simultaneously.
- Comfortable conducting client meetings and managing professional relationships.
- Proficiency in Google Sheets, Excel, project management tools, and reporting systems.
- Ability to take ownership, manage deadlines, and ensure accountability.
- Immediate joiners preferred.

What You’ll Get:-

- Opportunity to take ownership of agency operations.
- Exposure to multiple digital marketing departments and client accounts.
- Opportunity to work closely with leadership and management.
- A collaborative and fast-paced work setting.
- Scope to improve processes, build systems, and lead operational growth.

If you’re someone who can keep teams aligned, clients satisfied, and projects running smoothly, we’d love to hear from you! ? Apply Now!

? Contact: (phone hidden)

? Email: [email protected]

📌 Operations Head (Indore)
🏢 Crawl Digitally
📍 Indore