At 50Fin, we have recognised the gap for retail investors in India, who want to unlock the value of their securities without selling them. With 50Fin investors now have access to low- interest credit products. Our vision is to Democratise and Digitise loans against securities for Indian investors.
Summary
As an Operations Executive, you will be responsible for helping users complete their loan application process via our app. You will work closely with the internal product, marketing and our external lending team.
Key Responsibilities:
● Handle all inbound user conversations across all channels: email, whatsapp, playstore and appstore.
● Develop a thorough understanding of the loan application process and enable the user to complete the journey.
● Be the primary point of contact for all our users on the app.
● Maintain strict SLAs on all queries including user journeys and tickets.
● Leverage and setup internal tools for optimizing operations activities. ZohoDesk, Slack,
Retool etc.
Ideal Candidate:
● 1-3 years of relevant experience in Operations role in a lending or fintech company
● Strong written and verbal communication skills.
● Familiarity with using tools such as Slack, Gmail, Excel etc.
● Ability to multitask and work in a rapid-paced environment.
● Available full-time to work in our office.
● Available to start immediately.
Joining our team at 50Fin is a truly fulfilling journey! You will be surrounded by amazing colleagues within a workspace that nurtures innovation. Besides your set role, we offer you the
- chance to explore different responsibilities and broaden your skill set.